Branch Operations Supervisor – Commercial Insurance

🕒 June 17

🐊 Florida, New Jersey – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Insurance Office of America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

Insurance

Insurance Office of America is a comprehensive insurance agency providing a wide range of insurance services to businesses and individuals. The company offers business insurance coverages such as casualty, commercial auto, construction, cyber liability, and many more. They also provide personal insurance options including vehicle insurance, property insurance, and life and disability insurance. Additionally, IOA specializes in risk management and offers various employee benefits and retirement planning services. Their mission is to focus on clients' risks so they can pursue their dreams with peace of mind. With more than 60 locations and 72,000 clients, Insurance Office of America is one of the largest privately held independent agencies in the US.

📋 Description

• Responsible for direct management of Account Team staff, including assigning tasks and managing workflows • Monitoring and improving staff performance • Scheduling, human resource management, staffing, training, staff development, staff communication and support • Ensuring process, policy, and procedure compliance • Managing Account Management staff, monitoring performance, and providing coaching • Ensuring compliance with HR processes and policies • Managing staff days off calendars for service continuity • Ensuring appropriate staffing levels and recommending adjustments • Participating in interviewing and hiring recommendations • Preparing and delivering performance evaluations • Providing coaching, consultation, and training • Encouraging growth and development of personnel • Developing future branch operations leaders • Promoting IOA culture and improving engagement • Identifying performance gaps and implementing corrective actions • Monitoring and interpreting performance data • Maintaining transparent communication with leadership • Developing and ensuring compliance with core work processes • Implementing and enforcing company policies • Maintaining high technical competence and industry expertise • Continuously improving management and leadership skills • Developing and maintaining positive, productive relationships with IOA leadership, peers, co-workers, and employees

🎯 Requirements

• 5+ years of industry experience with deep, wide-ranging industry knowledge • 3+ years leadership experience • All required active property & casualty (P&C) licensing • Outstanding communication and people management skills • Proficiency in MS Office (Outlook, Word, Excel) • High School Diploma (or equivalent)

🏖️ Benefits

• Competitive salaries and bonus potential • Company-paid health insurance • Paid holidays, vacations, and sick time • 401K with employer match • Professional growth and career progression opportunities • Respectful culture and work/family life balance • Community service commitment • Supportive teammates and a rewarding work environment