Key Account Manager

Job not on LinkedIn

🕒 July 28

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $83k - $108k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

iRhythm Technologies, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

📋 Description

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment. • Drive customer and account performance by monitoring and measuring activities including; registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency. • Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. • Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance. • Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.). • Act promptly to resolve customer issues. • Provide continuous evaluation of processes and customer workflow. • Suggest new methods to create efficiencies through improved processes and additional technology. • Leverage iRhythm regional expertise as necessary. • Manage, onboard, and support assigned accounts. • Attend and support key customer meetings and sales Quarterly Business Review sessions. • Establish and maintain strong relationships with accounts and the internal sales organization. • Lead or participate in strategic initiatives within assigned accounts. • Conduct in-person account management initiatives as needed. • Monitor and communicate key performance trends across assigned accounts. • Work to develop action plans to improve account performance.

🎯 Requirements

• Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience. • At least 3 years in an account management or customer success role supporting large or complex accounts. • Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment. • Self-directed and proactive. • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. • Ability to multi-task and prioritize in a fast-paced environment. • Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office. • Exceptionally collaborative, highly responsive, flexible, and adaptive. • Must be willing to travel up to 20%.

🏖️ Benefits

• Health insurance • Dental and vision insurance • Health savings account employer contributions • Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts) • Travel reimbursement for medical care • Noncontributory basic life insurance & short/long term disability • Emotional health support for you and your loved ones • Legal/Financial/identity theft/pet and child referral assistance • Paid parental leave • Paid holidays • Travel assistance for personal trips • PTO • 401(k) (with company match) • Employee Stock Purchase Plan • Pet insurance discount • Unlimited Linked In Learning classes