Customer Service Representative

🕒 4 days ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IronMountain Solutions, Inc.

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📦 Logistics

💼 Consulting

🚀 Aerospace

Logistics • Consulting • Aerospace

IronMountain Solutions, Inc. is a DoD/U. S. Government engineering contract support company based in Huntsville, Alabama. Founded in 2007, this Service-Disabled Veteran-Owned Small Business (SDVOSB) emphasizes Extreme Customer Focus® through its core values of integrity, quality, and dedication. The company specializes in systems engineering, hardware engineering, software engineering, cyber security, and program management, among other areas, providing essential solutions and support to its customers in defense and space manufacturing.

📋 Description

• Provide direct telephone, email, and chat-based support to Merchant Mariner community members, members of the public, and other concerned parties • Develop an understanding of laws, regulations, policies, and processes involved in the Merchant Mariner credentialing process • Answer or make client calls to address needs, complaints, and issues • Respond efficiently and accurately, explain possible solutions, and ensure clients feel supported and valued • Use active listening, clarify information, and diffuse angry clients as needed • Build relationships with clients and call center team members • Utilize software, databases, scripts, and tools • Meet or exceed call center metrics while providing consistent customer service

🎯 Requirements

• Bachelor’s degree (no experience required), or high school diploma (or equivalent) and 6 years of relevant experience • Must be able to obtain a Public Trust Clearance • Exceptional written and verbal communication skills

🏖️ Benefits

• Fully remote work arrangement • Full-time schedule • Public Trust Clearance requirement associated with the role

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