Personal Lines Account Manager

🕒 July 16

🦌 Connecticut, Florida, +5 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 61%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 119 days.
• Reposted once.

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Ironside Insurance Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🛡️ Insurance

⚕️ Healthcare Insurance

Insurance • Healthcare Insurance

Ironside Insurance Group is a leading insurance agency founded in 2012, located in Boston's financial district. The company specializes in both personal and business insurance solutions, offering a wide array of products such as home, auto, flood, umbrella, and life insurance for individuals, as well as commercial property, general and professional liability, workers compensation, and cyber liability for businesses. Ironside is known for its strong client relationships built on honesty and integrity, and prides itself on fast response times and a reputation for excellent customer service. As an independent agent, they work with various leading insurance carriers to provide tailored coverage that meets clients' needs.

📋 Description

• Serve as a key point of contact for policyholders • Answer phones and respond to emails to address customer questions and concerns • Provide consultative activities to ensure a positive customer experience • Provide exceptional customer service through prompt responses to inbound calls and emails • Aid customer retention through multiple contact methods and annual insurance policy reviews • Identify and process policy transactions and explain resulting customer impact • Assist with policy billing issues, payment plan exceptions, applicable fees, and alternate payment arrangements • Cross-sell additional insurance solutions and assist with policy rewrites and remarkets • Process personal lines E&S policy renewals and collect payment for agency bill accounts • Manage time effectively to meet department service levels and improve customer satisfaction

🎯 Requirements

• At least two years of consistent personal lines account manager experience within an independent agency environment • Experience handling multiple carriers • Ability to identify opportunities, ask for, and close sales of additional insurance products and services • Excellent communication and interpersonal skills • Ability to work independently and as part of a team • Ability to prioritize and review, record, and organize data from a variety of sources • Working familiarity with Agency Management Systems • Active P&C Insurance license in the State of Massachusetts • Familiarity with the Massachusetts Registry of Motor Vehicles (RMV) system • Fluent in Spanish

🏖️ Benefits

• Performance-based increases and bonus opportunities • 401k with up to a 4% company match (after 90 days) • Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents • Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside • Generous flexible time off plan • Paid holidays • Parental leave • 100% remote work environment • Necessary equipment to help create your ideal workspace

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