Front Office Manager

Job not on LinkedIn

February 11

Apply Now

Receive Emails with Similar Jobs

Ismira Recruitment & Crewing Agency

WebsiteLinkedInAll Job Openings

Recruitment • Transport • B2B

Ismira Recruitment & Crewing Agency is a recruitment firm based in Klaipeda, Lithuania, specializing in providing job opportunities aboard cruise ships. With 25 years of experience, the agency connects individuals seeking adventurous careers with various positions in the cruise industry, offering benefits such as travel to exotic locations, generous tips, and all-inclusive accommodations while on board. The agency focuses on facilitating personal growth and ensuring a fulfilling experience for its recruits as they explore the world.

2 - 10 employees

Founded 1999

🎯 Recruiter

🚗 Transport

🤝 B2B

📋 Description

• The Front Office Manager is responsible for the overall management and supervision of the front office/reception operations. • This includes guest check-in/check-out, reservations, concierge services, and ensuring guest satisfaction. • Responsible for ensuring a positive and memorable guest experience throughout their stay. • This role focuses on proactive guest service, resolving guest issues, and building strong guest relationships.

🎯 Requirements

• Age 18+ • Recruitment is conducted from Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. • Fluency in Russian is mandatory • Knowledge of English - from intermediate depending on the position • A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. • Degree in hospitality management, business administration or related field preferred. • Five or more years progressive management experience in upscale hotel or cruise ship, with three years as Receptionist / Sr. Receptionist. • Excellent communication, problem solving, decision making, and interpersonal skills. • Strong organizational and management skills in a multicultural and dynamic environment. • Superior customer service, team building and conflict resolution skills. • Knowledge of personalized services including needs assessment techniques, quality service standards, and guest satisfaction evaluation techniques. • Ability to utilize the company’s disciplinary action process to improve performance. • Proficiency with Microsoft Office, Lotus Note, IISII, Fidelio Cruise and/or Linux computer software. • Ability to work well under pressure and in a challenging environment.

🏖️ Benefits

• Opportunity to travel to the ports of Turkey, Egypt and Greece • Free meals and accommodation • The ticket is at the expense of the employer • The contract is 6-7 months • The salary is paid in dollars. • A bonus system for rewarding employees, as well as tips • No visa required