Senior ServiceNow Business Analyst, Minimum Interim Secret Clearance

Job not on LinkedIn

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 19%

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IT Coalition

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🔒 Cybersecurity

🏛️ Government

☁️ SaaS

Cybersecurity • Government • SaaS

ITC Federal is a mid-sized federal systems integrator that specializes in information technology solutions for government agencies. They focus on application development, DevSecOps, cloud infrastructure, cybersecurity, and compliance, leveraging innovative approaches to help clients achieve efficiency and value. ITC Federal emphasizes integrity and a commitment to delivering impactful solutions that drive mission success for their customers in both domestic and international arenas.

📋 Description

• Lead client workshops and focus groups to elicit, analyze, and document business requirements aligned to agency mission goals • Translate high-level business needs into user stories, acceptance criteria, and functional specifications within an Agile/Scrum framework • Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality • Partner with the Agile Coach to design, document, and implement Agile processes and SOPs • Serve as backlog gatekeeper, reviewing user stories for accuracy, completeness, and ambiguity against the Definition of Ready • Mentor junior analysts and developers on business context, federal domain constraints, and ServiceNow best practices • Conduct peer reviews of functional designs and test scripts • Develop process maps, workflows, and data models for end-to-end service delivery • Advise government stakeholders on ServiceNow best practices and avoidance of technical debt • Collaborate with system architects to confirm functional feasibility • Ensure designs meet federal IT standards, including Section 508 and FISMA/NIST controls • Develop and execute User Acceptance Testing (UAT) plans, write test scripts, and coordinate testing with government personnel • Produce SOPs, user guides, and training materials • Support federal agency clients as a government contractor

🎯 Requirements

• 5+ years of experience as a business analyst, including 3+ years dedicated to the ServiceNow platform • Proven experience in federal contracting supporting DoD, DHS, or civilian agencies • Deep knowledge of ServiceNow ITSM plus at least one other major workflow (ITOM, HRSD, SPM, ITAM, or custom applications) • Hands-on backlog management experience in Jira, ServiceNow Agile, or Azure DevOps • Proficiency with Visio, Lucidchart, or similar process-mapping tools • Demonstrated experience delivering in an Agile/Scrum environment • Active Interim Secret security clearance at minimum, with ability to obtain and maintain a final Secret clearance • U.S. Citizenship required • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field from an accredited University (preferred) • ServiceNow Certified System Administrator (CSA) certification (preferred) • ITIL v4 Foundation certification (or higher) (preferred) • Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM, or similar) (preferred) • Additional ServiceNow certifications (CAD or any Certified Implementation Specialist) (preferred) • Experience writing SOPs or process documentation adopted across multiple delivery teams (preferred) • Prior work on Section 508 accessibility remediation or FISMA/NIST control documentation (preferred) • Availability during East Coast business hours

🏖️ Benefits

• Health, Dental and Vision • 401(k) • Flexible Spending Account (FSA) • 11 Paid Federal Holidays • PTO • Education reimbursement • Occasional travel may be required for major planning events

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