Lead Product Designer – User Experience, Usability Analytics

🕒 September 9

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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itD

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

itD is a technology and software development consultancy that partners with enterprise clients to design and deliver next-generation digital experiences, transform technology operations, and convert data into competitive advantage. The firm provides outcome-driven services including AI strategy and integration, data engineering and analytics, enterprise search and personalization, DevOps and cloud-native software engineering, managed services, change management, quality assurance, and digital accessibility. itD focuses on rapid, practical delivery for B2B and enterprise customers, blending full-service consultancy experience with specialized engineering agility.

📋 Description

• Lead end-to-end, high-impact usability and UX research studies • Conduct foundational research to inform product and design strategy across complex initiatives • Analyze qualitative research data from usability tests, interviews, participatory design, and heuristic evaluations • Synthesize qualitative findings with quantitative and behavioral data • Translate research findings into actionable insights and design recommendations • Identify patterns, synergies, and broader opportunities across projects • Communicate research insights through clear storytelling to developers, executives, and other partners • Use approved AI tools for study setup, analysis, synthesis, desk research, survey drafting, and reporting • Design and evaluate research for agentic, conversational, and personalized AI experiences • Support responsible AI practices, including participant data and PII handling, model limitation and bias awareness, disclosure, and human validation • Maintain an organized, accessible, and AI-queryable research knowledge base • Connect research insights to product, design, and engineering workflows • Act as a thought partner in discovery, strategy, and problem framing • Navigate ambiguity across priorities, workstreams, and problem spaces • Mentor researchers and designers • Evaluate and help adopt emerging research methods, AI tools, and ways of working • Attend internal practice community meetings and itD networking events • Collaborate on industry thought leadership, client case studies, learning materials, and Digital Transformation practice materials • Work with leadership on career fast-track opportunities

🎯 Requirements

• Portfolio demonstrating digital product research experience across mobile and/or omnichannel experiences • 5–8+ years of experience in UX research, product research, or a related research role • Practical experience using research tools, AI-enabled workflows, or emerging methods to improve research quality, speed, or impact • Experience leading complex research initiatives that influence product, design, and cross-functional strategy

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Paid holidays • 401K with matching • Networking opportunities • Career learning and development programs • Reasonable accommodations for individuals with disabilities