Senior Manager, IT Enterprise Applications, Digital Workplace

🕒 October 15

🇺🇸 United States – Remote

💵 $154k - $216k / year

⏰ Full Time

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Jamf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

📦 Logistics

📣 Marketing

💰 $300M Post-IPO Secondary on 2021-09

Consulting • Logistics • Marketing

Jamf is a leading provider of Apple device management and security solutions. The company offers a comprehensive platform designed to simplify the management and security of Apple products in business, education, and healthcare environments. With a range of products like Jamf Pro for business and higher education, Jamf School for K-12, and Jamf Protect for endpoint security, Jamf enables organizations to enhance productivity and security of their Apple devices. The company is trusted by top technology companies and brands to automate, scale, and secure Apple IT workflows, ensuring modern, efficient operations while safeguarding user privacy. Jamf is dedicated to creating solutions that are enterprise secure and consumer simple, helping its clients manage and secure the Apple experience with ease.

📋 Description

• Own the technical roadmap, governance model, and architecture for ServiceNow, Atlassian, and related Employee Experience platforms • Lead, coach, and develop platform administrators, developers, and technical architects, including performance management, staffing, and career growth • Direct platform delivery by planning, prioritizing, and releasing functionality and enhancements • Lead platform governance and steering committees and align stakeholders on priorities and roadmap decisions • Serve as the technical escalation point for critical service disruptions and cross-domain, vendor, and stakeholder issues • Manage vendor relationships, licensing, contracts, budgets, utilization, spend forecasting, ROI, and SaaS sprawl prevention • Partner with IT, Security, and business stakeholders to architect and govern integrations and automated workflows across enterprise and workplace systems • Advise departments on platform capabilities for new systems and major process changes • Lead evaluation and rollout of AI-powered platform capabilities and use AI tools to automate manual work and improve team efficiency • Partner with the Senior Director of Enterprise Applications on long-term platform strategy

🎯 Requirements

• 8+ years of experience delivering and managing enterprise applications and collaboration platforms in a complex, cross-functional IT environment (required) • 5+ years of experience coordinating work across internal teams and external vendors, including managing SaaS budgets, contracts, and license negotiations with a focus on cost optimization and sprawl prevention (required) • 3+ years in a formal people-management role, including hiring, performance management, and team development (required) • Deep platform architecture experience with hands-on configuration and administration in ServiceNow or Atlassian (required) • Effective executive communication and stakeholder management skills across technical and business audiences (required) • Experience architecting and governing complex enterprise IT platforms across more than one vendor ecosystem (preferred) • Experience building integrations and automated workflows using REST/SOAP APIs and identity providers such as Okta/Azure AD (preferred) • Hands-on experience using AI tools and evaluating AI-enabled platform features (preferred) • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (preferred); relevant education and experience combination considered • Relevant ServiceNow or Atlassian certification (preferred)

🏖️ Benefits

• Open, flexible culture based on respect and trust • Work-life balance prioritized • Career growth opportunities, including vertical and horizontal career paths • Training and professional development opportunities • Best-in-class sales-focused Bootcamp training • Opportunity to make a meaningful impact for more than 75,000 global customers • Inclusive and supportive work environment • Reasonable accommodation support for disabilities and religious beliefs • Equal opportunity employment