Customer Support

🕒 March 28

🇨🇦 Canada – Remote

💵 $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jane.app

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Jane. app is a comprehensive practice management software designed for healthcare practitioners. Its platform includes features such as online booking, billing, and scheduling, with integrated telehealth capabilities that are HIPAA, PIPEDA, and GDPR compliant. Jane. app also offers customizable charting and reporting tools, payment processing options, and secure data storage solutions for multi-location practices. Additionally, their software is tailored for various types of healthcare clinics, providing an intuitive, web-based interface that improves clinic operations and patient experiences. The system is designed to simplify administrative tasks and enhance the efficiency of running a healthcare practice.

📋 Description

• Lead product demos and onboarding calls • Provide real-time support and troubleshooting via phone, chat, and video • Help health and wellness clinics use Jane’s practice management platform • Troubleshoot complex health insurance setups and other nuanced customer needs • Tailor communication to support customers with varying levels of software experience • Deliver high-quality customer interactions focused on delight and effectiveness • Adapt to changing priorities and live channel assignments • Learn and improve systems, tools, and customer experiences • Collaborate with the Support team and contribute to meaningful product and customer outcomes

🎯 Requirements

• Legally authorized to work in Canada • Available to work Tuesday to Saturday between 7-7 within your timezone • Ability to handle back-to-back customer calls, structured schedules, frequent context-switching, and high-volume channels • Comfort with live video calls and real-time customer problem-solving • Ability to learn and navigate multiple complex tools and a deep software product • Ability to tailor communication to different learners and customer needs • Experience with CRM programs requested in the application • Experience with high-volume phone and live chat channels requested in the application

🏖️ Benefits

• Strong starting annual salary of $65,000 CAD • Salary increase each year on work anniversary • Clear compensation expectations tied to career growth • Career paths toward Senior Product Specialist, Expert, Team Captain, and Country Lead roles • Remote work arrangement • Coaching, feedback, and professional growth opportunities