Customer Experience Advocate, Insurance Tech Startup

🔥 11 hours ago

🌵 Arizona, Florida, +7 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jerry

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Jerry is an innovative platform that simplifies car ownership by providing tools to compare car insurance, loans, and repair estimates. With services such as PriceProtect™, GarageGuard™, and DriveShield™, Jerry helps users secure better insurance rates, manage car loans, and track vehicle maintenance and repairs. It utilizes advanced technology to provide users with a streamlined insurance shopping experience, offer car diagnostic services, and reward safe driving habits. Jerry is a licensed insurance and loan broker, operating across all 50 U. S. states, and is committed to protecting user data with bank-level encryption.

📋 Description

• Help customers manage their car and home insurance needs with warmth and speed • Take care of customers by identifying coverage gaps, eligible discounts, and renewal increases • Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies • Assist policyholders with policy changes • Learn and match products from a large panel of insurance companies to customer needs • Develop deep knowledge of Jerry’s app and guide customers through it • Solve problems and remove barriers to appropriate coverage • Process service requests involving vehicles, drivers, lienholders, and policy documents • Share customer feedback to help improve the product • Work across sales and service paths within the Customer Operations team

🎯 Requirements

• Prior work experience in customer service, sales, or hospitality is a plus, but not required • Friendly and positive attitude • Willingness to work as a team • Strong work ethic • Strong problem-solving skills • Strong communication skills • Must currently reside in an eligible hiring location: AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly employment • Must be legally authorized to work in the U.S. as applicable • P&C license status is requested; the company will pay for the license if the candidate does not have one

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) match / employer matching • Paid vacation time / paid time off • Paid parental leave • Wellness benefits • Stock equity / stock options • Uncapped commissions for the sales path • Flexible scheduling: 5-day, 8-hour or 4-day, 10-hour work week • Fully remote work • Work equipment provided • Career path opportunities in insurance • P&C insurance license paid for if needed • Global? No; remote-first company with optional offices • RRSP with employer matching for Canada-based employees