Strategic Account Manager

Job not on LinkedIn

🕒 May 30

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

We provide commercial real estate services for corporations and investors across the globe that save money, increase productivity and improve sustainability.

📋 Description

• Serve as trusted advisor for customers and internal stakeholders to drive business value. • Build relationships with key stakeholders supporting your accounts. • Prepare and present activity reports and value briefings. • Manage escalations and ensure high level of customer satisfaction. • Strategize and identify new opportunities to grow accounts. • Work closely with Account Sourcing and Operations teams. • Perform deep dive quantitative and qualitative analyses to present insights. • Become an expert on the JLL Marketplace platform. • Monitor user adoption and system usage. • Engage with product and supplier teams to drive customer requests. • Liaise closely with management to resolve customer requests and escalations. • Develop JLL Marketplace champions and generate customer references. • Coach other team members and be a team player.

🎯 Requirements

• A Bachelor’s degree in business management, marketing, or business operations is preferred. • 5-10+ years of experience in external facing customer roles. • 5+ years of experience in a Customer Success role or comparable. • Strong analytical skills preferred. • Previous experience in Supply Chain, CRE, or SaaS with exposure to B2B procurement systems is preferred. • Knowledge of emerging procurement technologies and platforms. • Knowledge and experience with Data Visualization tools – Tableau and Power BI. • Work experience in an agile and fast-growing start-up environment is preferred. • High comfort level interacting with and influencing executive-level professionals. • Superior multi-tasking and project management skills in a constantly changing environment. • Creative problem solver who can identify and efficiently sort critical information. • Highly personable and can maintain focused expectations from peers.

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay