Learning Operations Supervisor

Job not on LinkedIn

🔥 15 hours ago

🌵 Arizona, Florida, +4 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $94k - $151.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy. • Ensure training plans and calendars are operationally supported and executed on time. • Maintain accurate learning records, training catalogs, and documentation to support audit readiness. • Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness. • Identify and resolve issues related to data integrity, timelines, and learning administration. • Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards. • Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback. • Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities. • Assign and prioritize work to ensure accuracy, timeliness, and adherence to learning operations standards. • Support onboarding and ongoing development of team members. • Conduct regular check-ins, feedback discussions, and performance evaluations. • Foster collaboration and accountability within the team and across cross functional partners. • Serve as a key point of coordination between Learning Operations, Instructional Designers and PSC partners on operational timelines and readiness. • Support development and consistent application of learning operations, SOPs, tools, and job aids. • Compile and deliver learning operations, metrics, reports, and status updates to leadership. • Gather feedback from stakeholders to identify opportunities for process improvements. • Recommend workflow, system, or process changes to improve efficiency and reduce operational risk. • Up to 10% travel may be required. • Other duties as assigned.

🎯 Requirements

• A minimum of 5 years of experience in learning operations, training coordination or program operations. • A minimum of 3 years of experience supervising or leading teams. • Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.) • Demonstrated experience managing high-volume, detail-oriented operational work. • Strong organizational, planning, and problem-solving skills. • Ability to operate effectively in a fast-paced, operational environment. • Preferred Qualifications: Bachelor's or Master’s degree • Experience in pharmaceuticals, life sciences, healthcare, or regulated environments. • Experience supporting contact centers or frontline operations

🏖️ Benefits

• Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year