Director, Customer Onboarding

November 26

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Jobber

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SaaS • B2B

Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.

501 - 1000 employees

Founded 2011

☁️ SaaS

🤝 B2B

📋 Description

• Lead, coach, and scale a high-performing Customer Onboarding team • Establish clear roles, development paths, and performance frameworks for ICs and managers • Foster a culture of ownership, accountability, and continuous improvement • Own the end-to-end onboarding journey from implementation to early success • Set and manage onboarding performance targets (activation rates, payments adoption, NRR, customer retention, CSAT)

🎯 Requirements

• Extensive experience leading Customer Onboarding, Customer Success, or implementation teams in a B2B SaaS environment • Proven ability to develop and scale high-performing teams, including both managers and ICs • Demonstrated success in improving onboarding outcomes and increasing customer retention • Strong operational background with experience in tools like Salesforce or similar platforms • Excellent communication and stakeholder management skills, with the ability to influence peers and executives • Passion for customer outcomes, continuous improvement, and building world-class customer-facing teams

🏖️ Benefits

• Health insurance • Retirement savings plan matching • Stock options • Dedicated talent development program • Annual stipends for health and wellness • Paid time off including vacation and health days