JobHome
B2B • SaaS • Enterprise
<JobHome> JobHome is a Brazilian customer service and contact-center company that provides managed call center services, omnichannel and hybrid AI+human customer experience solutions, self-service automation, and a cloud-based management and monitoring platform. They offer help desk, tele-sales/SDR, post-sales support, performance marketing and e-commerce services, and infrastructure for secure, scalable operations, serving large enterprise clients across multiple industries.
5001 - 10000 employees
Founded 2017
🤝 B2B
☁️ SaaS
🏢 Enterprise
Customer Service Agent
Job not on LinkedIn
October 28
🗣️🇧🇷🇵🇹 Portuguese Required
JobHome
B2B • SaaS • Enterprise
<JobHome> JobHome is a Brazilian customer service and contact-center company that provides managed call center services, omnichannel and hybrid AI+human customer experience solutions, self-service automation, and a cloud-based management and monitoring platform. They offer help desk, tele-sales/SDR, post-sales support, performance marketing and e-commerce services, and infrastructure for secure, scalable operations, serving large enterprise clients across multiple industries.
5001 - 10000 employees
Founded 2017
🤝 B2B
☁️ SaaS
🏢 Enterprise
📋 Description
• The customer service (SAC) agent will be responsible for assisting customers in a courteous and professional manner, providing clarifications about the company’s products, services, policies, and procedures. • They will be responsible for logging and tracking requests, complaints, and suggestions, ensuring appropriate routing and resolution. • They should also provide solutions aligned with internal guidelines, maintaining customer satisfaction through empathetic and confident communication. • Additionally, they will be responsible for accurately updating systems with service information and meeting established quality and productivity targets.
🎯 Requirements
• University degree (completed or in progress). • Experience with SAC customer service. • Experience in call center operations. • Excellent written and verbal communication skills. • Experience providing empathetic/human-centered customer service. • Experience with chat, voice, and email channels.
🏖️ Benefits
• Market-competitive salary. • Variable performance-based bonus. • Benefits such as meal allowance, dental plan, and health insurance. • Specialized training for the role. • Opportunities for professional growth and development. • Remote work (home office). • Life insurance. • Work equipment provided.
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