Customer Service Specialist, Part-time

🕒 April 7

🇺🇸 United States – Remote

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 63%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JobLeads

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

JobLeads is a company that provides online platforms and services. Due to current website maintenance, the platform is temporarily unavailable, and users are encouraged to revisit later or contact the Help Center for more information.

📋 Description

• Respond to customer inquiries via email • Monitor and engage with the community on social media platforms using Sprinklr • Deliver timely, empathetic, and professional support to resolve customer concerns • Escalate complex cases to appropriate internal teams when needed • Uphold the brand voice and community guidelines in public interactions • Contribute to a positive customer experience that reinforces trust and satisfaction

🎯 Requirements

• Fluent in English, with excellent written communication • 1–2+ years of experience in customer support or community management • Strong customer-first mindset and problem-solving skills • Experience with Zendesk or similar customer service platforms • Familiarity with Sprinklr or other community/social media management tools • CV must be submitted in English • Additional languages such as Spanish, Italian, French, German, or Portuguese are nice to have

🏖️ Benefits

• Remote work flexibility • Annual company summer getaway • Team meetups across the EU • Inclusive, team-oriented culture • Opportunity to make a direct impact on customer satisfaction and brand perception • Exposure to tools and practices at the intersection of customer service and social engagement