Customer Education & Enablement Specialist

Job not on LinkedIn

🔥 20 minutes ago

🇨🇦 Canada – Remote

💵 $30 - $35 / hour

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jobscan

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

👥 HR Tech

Consulting • Marketing • HR Tech

Jobscan is a company that specializes in helping job seekers optimize their resumes for Applicant Tracking Systems (ATS), thereby increasing their chances of securing job interviews. Using AI and machine learning technology, Jobscan provides tools such as a resume scanner, resume and cover letter optimization, and a LinkedIn profile optimizer. These tools help align resumes with job descriptions and improve match rates by suggesting relevant keywords and skills. Jobscan's services also include a resume builder, job application tracker, and various resources for optimizing job search materials, making it an all-in-one platform for job seekers looking to enhance their employment prospects.

📋 Description

• Lead standard customer onboarding and implementation sessions • Deliver live virtual faculty, student, and coach training • Run recurring office hours and confirm implementation completion before handing accounts to the CSM • Own and maintain customer-facing educational resources, including guides, assignments, knowledge base content, video library, and FAQs • Build and run Train-the-Trainer certifications, semester launch kits, email sequences, and adoption campaigns • Coordinate onboarding-phase campaign timing and launches with Marketing; supply CS briefs • Manage onboarding-phase HubSpot updates, meeting summaries, Fireflies AI notes, training schedules, follow-up emails, and resource distribution • Track webinar attendance, adoption metrics, and resource utilization; report training effectiveness to the CS team • Implement and maintain AI-assisted workflows, monitor operations, make minor tweaks, and escalate redesign needs

🎯 Requirements

• 1–3 years in customer education, training, instructional design, or customer operations • Comfortable facilitating live virtual training with diverse audiences (faculty, students, HR professionals) • Strong written communicator; able to independently produce guides, newsletters, and documentation • Working knowledge of CRM tools • Highly organized with strong follow-through • Curious about AI tools and quick to adopt new technology • Based in Canada with work authorization • Available on Pacific/Mountain/Eastern time zones • HubSpot experience specifically (admin or power user) • Experience in higher education, career services, or workforce development • Hands-on use of AI assistants (Claude, Fireflies, or similar) in a work setting • Webinar/LMS platform experience; basic video production or editing • Train-the-Trainer or certification program experience

🏖️ Benefits

• Competitive salary • Fully remote work environment