Customer Service Representative

Job not on LinkedIn

🕒 March 20

☕ Washington – Remote

☕ Washington – Remote

💵 $1.3k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Jobs for Lebanon

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

👥 B2C

B2B • B2C

Jobs for Lebanon is a citizen-led initiative established in early 2020 by a group of Lebanese ex-pats and locals with the goal of addressing the economic crisis in Lebanon. It serves as an online hiring marketplace where employers can post job openings while Lebanese candidates can browse and apply for opportunities directly through the platform. This initiative aims to connect the 16 million Lebanese in the diaspora with qualified talents in Lebanon, fostering economic opportunities for the local workforce. Jobs for Lebanon operates using SmartRecruiters, a prominent online recruiting software.

📋 Description

• Provide customer service to clients by communicating and responding to clients and carriers in a timely manner via phone or email. • Handle multiple types of customer experience inquiries, resolve service concerns, document customer requests, and complete changes to policies which do not require a license. • Effectively manage claim inquiries and follow up. • Contact insurance carriers for acknowledgement, status, and potential escalation for pending claims. • Assist with billing retrieval and follow up with clients for payments and documentation. • Assist with Mortgagee change requests. • Assist with documentation for quotes received, policies issued and endorsements. • Assist account management team with eligibility requests. • Assist with billing audits and correcting errors by providing the necessary documentation. • Enter and update client policy information in agency management system Epic. • Update and organize client files and records. • Data entry and research. • Assist with projects as needed to support team and agency.

🎯 Requirements

• Highly fluent in both English and Arabic • 2+ years of professional work experience • 1-2 years of experience in customer service • Excellent working knowledge of Microsoft Word, Excel, and PowerPoint. • Self-motivated with the ability to work effectively as part of a team or on individually assigned tasks • The ability to work in a fast-paced environment where time-management and prioritization skills are essential • Detail-oriented and systematic in their working style • Able to quickly learn new critical internal work management software • Access to a high-functioning computer and exceptional internet connection