Security Operations Technician 3

🕒 June 3

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟢 Junior

👮‍♂️ Cybersecurity / Security Engineer

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Johnson Controls

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1885

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Johnson Controls is a global leader in creating smart building technologies, software, and services. With over 100,000 employees across 150 countries, the company offers the world's largest portfolio in HVAC equipment, building automation, and control systems. Their innovative solutions include industrial refrigeration, fire detection, and security systems, enhancing efficiency and sustainability. Johnson Controls is committed to helping customers achieve their sustainability goals with technologies like OpenBlue, which provides real-time data visibility and management systems for optimizing building performance. Their services span from digital solutions for energy management to advanced security and fire safety systems.

📋 Description

• Support the dedicated ESS (Enterprise Security Solutions) team within Johnson Controls Security Solutions and other Business Units as required. • Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians and authorized contractors. • Maintain customer Security and possibly network equipment to meet compliance standards for their industry. • Objectively and proactively work on Remote Projects and Service Request. • Completes programming assignments within assigned hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs. • Assists with the start-up of new equipment or system installation and adjusts as needed to ensure the system is operational. • Performs work assignments in a safe manner and within specified cost limits. • Keeps up-to-date of changes and new developments in products and technology. • Services CCTV and Access control security systems. • Create detailed documentation/incident reporting of troubleshooting and diagnosis of customer equipment. • Deliver routine and on time reporting to the customer regarding their system, status, health and compliance status. • When needed pre-stage system before deployment and configure to system specifications • Perform other custom support functions as stated in customer contracts as it relates to compliance or their security equipment.

🎯 Requirements

• Degree or Diploma in computer science or related field preferred. • Ability to flexible hours • 1 to 3 years’ experience with Access Control and CCTV systems. • Good verbal and written communications skills. • Strong network and computer skills/knowledge. • Excellent problem-solving skills. • Ability to read blue prints/diagrams • Ability to troubleshoot technical issues remotely.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements