Customer Success Manager

🕒 October 1

🇺🇸 United States – Remote

💵 $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Own the customer relationship after onboarding, guiding customers toward lasting value and long-term success with Boulevard • Own retention by monitoring account health and risk signals and leading contract renewals with data-driven judgment • Run structured check-ins, business reviews, and account planning for the Mid-Market book of business • Build and maintain trusted relationships with stakeholders across each account • Advocate for customers by sharing feedback, trends, and risks with product and cross-functional teams • Identify product adoption opportunities and drive upsell and cross-sell within the book of business • Serve as a go-to resource for newer CSMs on complex account situations and escalations • Partner closely with Onboarding, Sales, Support, and Product teams while working remotely

🎯 Requirements

• 3+ years managing a Mid-Market book of business, with proven success in retention, renewals, and relationship management • Proven ability to independently manage complex, multi-location accounts with minimal oversight • Strong business acumen, including understanding customer goals, identifying risk early, and knowing when to escalate and involve internal partners • Clear, empathetic communication skills and ability to deliver direct messages while preserving trust • Ability to explain technical solutions to any audience • Comfort managing competing priorities and evolving processes • High bar for follow-through • Growth mindset and ability to use customer context and usage data to make clear, data-driven recommendations • Experience mentoring or supporting newer CSMs, or clear interest in growing into that role • Experience in the salon, spa, or wellness industry is a plus • Bachelor's degree is preferred; equivalent professional experience will be considered in place of a degree

🏖️ Benefits

• Competitive base pay and performance bonus eligibility • Equity participation for all full-time employees • Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage • Annual $1,200 HSA employer contribution for eligible plans • 100% covered dental, vision, life, and disability insurance • 12 weeks of fully paid U.S. parental leave • Flexible paid time off • 10 U.S. company holidays • Fully remote work • $200 home office setup allowance • $50 monthly WFH reimbursement • $200 quarterly Boulevard Bucks for well-being and industry connection • One Medical membership • Employee Assistant Program