Customer Support Coach

🕒 July 15

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Leland

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📣 Marketing

📚 Education

💰 Seed Round on 2022-05

Consulting • Marketing • Education

Leland is a platform that connects users with a diverse range of expert coaches to help them achieve their personal and professional goals. The company offers tailored coaching and courses across various fields, including management consulting, admissions for graduate programs, and career development. With a focus on individualized support, Leland provides resources and mentorship to assist users in navigating complex application processes, improving their interview skills, and enhancing their overall career prospects.

📋 Description

• Work with clients looking to break into or grow within customer support roles • Teach core issue resolution, troubleshooting, and technical support skills • Help clients strengthen customer satisfaction and customer feedback analysis practices • Guide clients on applying emerging tools like AI fundamentals and AI automation to their support work • Offer resume review, LinkedIn review, and cover letter guidance • Provide interview prep, networking strategy, salary negotiation, and promotion strategy tailored to customer support roles • Partner with team to deliver a high-quality, supportive experience for every client

🎯 Requirements

• Hands-on experience in customer support (as a support specialist, technical support engineer, or industry professional) • Strong track record of resolving issues and keeping customers satisfied • Clear, structured approach to coaching clients through both technical and career growth

🏖️ Benefits

• The chance to join a world-class team helping people achieve their career and educational dreams • Work in a collaborative, high-energy environment where your contributions have a direct impact • Operate in a fast-paced, AI-native environment • We don't hire people who merely want to work for a great company; we hire people who want to *make* a great company