Enterprise Account Manager

Job not on LinkedIn

September 23

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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JumpCloud

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SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

📋 Description

• Own a high-value portfolio (> $10M ARR) of enterprise and upper-mid-market customers in North America and serve as the executive relationship owner • Build executive-level relationships with customer stakeholders and position JumpCloud as a strategic partner • Lead QBRs, renewal negotiations, and multi-year account planning • Identify whitespace and expansion opportunities and execute growth strategies across the portfolio • Drive Net ARR growth, renewal rates, expansion revenue, and product adoption • Accurately forecast pipeline and own commercial negotiations in collaboration with Renewal Specialists • Develop territory/account plans aligned to customer business goals and JumpCloud’s roadmap • Collaborate closely with Customer Success Managers, Sales Engineering, Product, Support, Marketing, and Partner teams to drive outcomes • Travel regularly across North America for onsite executive meetings, strategic workshops, and customer events (~25–40%)

🎯 Requirements

• 5+ years of experience in enterprise SaaS account management or customer growth roles • Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets • Experience managing both direct and partner-led enterprise accounts • Strong command of value-based and solution selling methodologies (e.g., Challenger, MEDDIC, SPIN) • Executive presence and ability to influence C-level stakeholders and decision makers • Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari) • Strong organizational skills and a strategic mindset for multi-threaded customer engagement • Bachelor's degree required; MBA or technical degree is a plus • Fluent in English (speak and write) as interview and screening conducted primarily in English • Must be located within one of the 50 U.S. States • Willingness to travel regularly across North America (~25–40%) for onsite meetings and events

🏖️ Benefits

• several medical plans to choose from including a high deductible HSA plan with employer contribution • two dental plans • vision insurance • flexible spending account (FSA) • employee assistance program (EAP) • short- and long-term disability • life insurance • 401k savings plan with match • flexible paid time off policy • Remote First: ability to work remotely within the country noted in the Job Description • Option to spend time in Denver/Boulder, CO offices (if desired)