Customer Success Manager

🕒 August 11

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Just Appraised

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏛️ Government

☁️ SaaS

Artificial Intelligence • Government • SaaS

Just Appraised is a company that specializes in streamlining tax assessment workflows for local government agencies using artificial intelligence. Their software enhances efficiency in the change of ownership process, exemptions applications, and personal property filings. Just Appraised provides highly accurate matching of transfer documents to parcels, improves visibility for staff with an online dashboard, and utilizes advanced algorithms to flag transactions for further review. Their solutions enable quicker processing times, significantly reducing backlogs as evidenced by past performance improvements in handling exemptions. Located in San Francisco, Just Appraised partners with various entities to deliver actionable insights and more efficient public sector processes.

📋 Description

• Own the end-to-end success of customer accounts, driving adoption, retention, and expansion across government customers • Serve as a trusted advisor and develop tailored account strategies for unique workflows, political environments, and organizational dynamics • Proactively manage renewals and negotiate expansion opportunities against annual retention and growth targets • Partner with customers during adoption and provide targeted ongoing training • Translate technical concepts and product updates into clear, practical value for diverse audiences • Monitor and report KPIs including churn reduction, expansion revenue, and CSAT • Identify and nurture relationships with key decision-makers and influencers • Advocate for the customer internally with Product, Sales, and Support teams • Attend customer visits and conferences based on territory needs, typically 3–5 visits per quarter (15–20% annually)

🎯 Requirements

• 4+ years of experience in Customer Success, ideally within a fast-growing SaaS startup • Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities • Strong focus on achieving customer outcomes and building long-term partnerships • Skill navigating multiple stakeholders and participating in cross-functional conversations • Ability to mitigate risk and de-escalate issues before they become critical • Capacity to learn and support multiple products • Proficiency translating technical concepts into practical, customer-friendly language • Clear, strategic written and verbal communication skills for a remote environment • Exceptional organizational and prioritization skills to manage multiple customers and incoming requests • Familiarity with Salesforce, Fathom, Hex, Google Suite, Slack, HubSpot, and Claude • Willingness to attend customer visits and conferences based on territory needs

🏖️ Benefits

• Competitive compensation and stock equity plan • Comprehensive benefits package including medical, dental, vision, and life insurance • Company sponsored pre-tax retirement savings program (401k) • Flexible work environment supporting working from home • Flexible PTO • Parental Leave • Home office stipend