Strategic Customer Success Manager

🕒 August 10

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 40%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Own strategically consequential enterprise accounts end-to-end, including retention, multi-year expansion, and long-term partnership • Build and own the customer success operating model, including NRR methodology, QBR standards, strategic account planning, and health/risk models • Identify and execute multi-year expansion and product-diversification opportunities tied to measurable client ROI • Drive adoption and utilization, including new-site and feature rollouts and reactivation of dormant usage • Orchestrate Implementation and specialist resources for customer outcomes • Guide complex, multi-program customer engagements by sequencing workstreams, aligning stakeholders, and driving milestones • Partner with Sales and Commercial leadership on renewals and multi-year expansion architecture, including pricing and value articulation • Monitor account health and engagement signals to surface and mitigate concentration risk • Translate enterprise customer insight into product roadmap influence and prioritization • Guide architecture and data-flow decisions with client technical leadership • Coach the senior Customer Success team by reviewing account plans and QBRs and improving enterprise delivery quality • Lead executive-level QBRs demonstrating ROI and planning multi-year scale

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field (or equivalent experience) • 8–12+ years in enterprise Customer Success or Account Management • B2B SaaS/platform experience preferred • Prior Strategic/Principal CSM or Strategic Account Director experience with multi-year revenue ownership • Experience building a playbook, framework, or standard that scaled beyond individual accounts and lifted a whole team • Strong mental model of complex integrations and APIs • Comfort with multi-year deal architecture, pricing conversations, and expansion strategy • Ability to guide complex, multi-program customer engagements from signing forward • Ability to build trust with client C-suite executives • Data-driven, proactive systems-thinking approach • Healthcare/HealthTech experience is a bonus

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume