Data Management Analyst

Job not on LinkedIn

🕒 August 25

🇺🇸 United States – Remote

💵 $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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K2 Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

K2 Services is a tech-enabled managed services and operational support provider serving law firms, financial institutions, professional services firms and corporations. It provides integrated operational platforms, automation, and advisory services to help clients modernize operating models, reduce costs, and accelerate growth. Key capabilities described include administrative and shared services, IT help desk and technology managed services, records and information governance, document processing and administrative support, marketing and communications, billing and AP/AR services, workflow automation and consulting, and workplace experience/hospitality and facilities services.

📋 Description

• Execute approved data migration activities, including iManage exports and preparation of data for import into Harvey • Use established export tools, procedures, naming standards, and validation steps • Review source and output data for completeness, accuracy, organization, and readiness • Maintain work records, status updates, exception logs, and supporting documentation • Identify and escalate access, data quality, configuration, or processing issues • Support additional electronic data management initiatives • Use Harvey and Microsoft Copilot according to approved access, training, ethical-use, and information governance requirements • Perform assigned data preparation, migration, and validation activities involving approved AI platforms • Protect confidential and client information • Document repeatable workflows and lessons learned • Provide Level 1 support for IG-related technology questions and service requests via phone, email, chat, or ticketing tools • Gather request details, assess impact and urgency, perform approved troubleshooting, and resolve in-scope issues • Create accurate tickets documenting issues, actions, outcomes, and next steps • Escalate requests requiring elevated access, specialized knowledge, or further investigation • Follow SOPs, quality controls, and client-specific requirements • Perform peer or self-review checks and correct errors • Maintain knowledge articles, process notes, job aids, and training materials • Identify recurring issues and process improvements and raise recommendations • Participate in training, team meetings, and operational reviews • Collaborate with the IG Data Management Manager, client Information Governance stakeholders, Opensity stakeholders, and technology teams • Communicate status, risks, blockers, and completion clearly and promptly • Manage multiple priorities while maintaining confidentiality and professionalism • Maintain reliable attendance and availability consistent with coverage and operational needs

🎯 Requirements

• High school diploma or equivalent • Experience in data processing, records and information governance, document management, service desk, technical support, or another detail-intensive operational environment • Proficiency with Microsoft 365 applications and comfort learning new technology platforms • Ability to work for prolonged periods at a computer and perform remote, client-dedicated work • Working knowledge of document management, electronic records, data migration, or technical support concepts • Ability to learn and apply iManage export tools, Harvey, Microsoft Copilot, ticketing systems, and client-specific workflows • Strong attention to detail and ability to validate data, recognize exceptions, and maintain accurate documentation • Effective written, verbal, and customer service skills • Sound judgment within defined procedures and ability to escalate appropriately • Strong organization, follow-through, critical thinking, and time-management skills • Ability to work independently while remaining collaborative, accountable, and receptive to feedback • Commitment to confidentiality, data security, responsible AI use, and professional service • Reliable internet connectivity and a work environment suitable for confidential client work • Use of required security, authentication, and device-management tools on approved devices • Preferred: Experience with iManage or another legal document management system • Preferred: Experience with electronic data exports, imports, migrations, file transfers, or validation activities • Preferred: Experience using a ticketing platform and providing Level 1 support • Preferred: Experience in a law firm, legal services, records management, information governance, or other regulated environment • Preferred: Prior exposure to Harvey, Microsoft Copilot, or other enterprise AI tools within an approved governance framework

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Paid Time Off (PTO)