Customer Operations Associate

Job not on LinkedIn

🕒 4 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kairon Health

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Kairon Health is a healthcare execution layer and data platform that ingests claims, clinical records, and qualitative sources into a single model to power multiple workflows. It provides Practice Intelligence (auto-generated scorecards, meeting agendas, blocker analysis), Care Operations (configurable programs for transitions of care, chronic disease management, HCC coding, care gap closure), Patient Activation (AI voice agents that book appointments), Portfolio Management, and Impact Analytics (ties outreach to billed visits with A/B testing, causal inference, fast dashboards). The platform is targeted at ACOs, health systems, MSOs, group practices, CINs, IPAs, and payers, and emphasizes closed-loop ROI, reduced labor, increased savings PMPY, and improved staff satisfaction.

📋 Description

• Turn customer messages into clear, owned, and due-dated work using the internal scoping process • Triage customer support requests and reduce the waiting-on-us queue • Reproduce data and metric issues, gather evidence, resolve issues when possible, or create actionable Engineering tickets • Track account KPIs, product usage, and trends to identify engagement risks and opportunities • Analyze account platform usage and provide insights and recommendations to the Director and client stakeholders • Identify opportunities for proactive customer education, communications, and outreach • Contribute analysis and materials to renewal and expansion conversations • Coordinate account workstreams across Engineering, Product, and Sales • Prepare client meeting materials, join calls, and capture follow-ups • Support onboarding checklists, roster and configuration validation, user setup, and training materials • Bring customer feedback and support trends into internal product and customer strategy discussions • Improve customer-facing knowledge-base resources • Run the high-priority requirements report, prepare for bug blitzes and meetings, support health reporting, and enable proactive release communications

🎯 Requirements

• 2-4 years in operations, implementation, technical support, or consulting where you owned execution and outcomes • Strong written communication • Highly organized and able to juggle many small, important things at once • Comfortable with spreadsheets and structured data • Ability to spot duplicate rows, bad identifiers, or incorrect metric changes • Daily use of AI tools • Systems-thinking approach to recurring problems • Candidates must be currently authorized to work in the United States on a full-time basis • Kairon Health cannot provide or assume sponsorship of an employment visa, including H-1B, OPT, CPT, or TN status • Healthcare, value-based care, or ACO exposure, or eagerness to learn shared savings, quality measures, and AWVs — nice-to-have • SQL, Snowflake, or dashboard and analytics familiarity — nice-to-have • Experience supporting software implementations or customer onboarding — nice-to-have

🏖️ Benefits

• Full benefits (health, dental, vision, 401k) • Remote-friendly with true startup flexibility • Work with a small team of talented, passionate problem-solvers • AI-native product and differentiated product to sell • Mission-driven culture making a measurable difference in healthcare