Senior Radiology Scheduling Specialist

🕒 October 21

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

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The University of Kansas Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

🏥 Healthcare

⚕️ Healthcare Insurance

📚 Education

Healthcare • Healthcare Insurance • Education

The University of Kansas Health System is a comprehensive healthcare provider that partners with the University of Kansas Medical Center to offer top-tier medical services and education. It is recognized for its excellence in patient care, research, and education, with services ranging from urgent care to specialized cancer treatment at its NCI-designated cancer center. As a nonprofit organization, it relies on donations to provide high-quality healthcare to the community. Additionally, it offers a variety of educational opportunities through residency programs and fellowships, and emphasizes the importance of wellness and holistic health management for patients and professionals alike.

📋 Description

• Provide daily support to the scheduling team and serve as a resource to peers • Train, coach, and mentor scheduling staff • Complete competency assessments for new hires and identify additional training needs • Monitor daily scheduling volume and assign staff according to workload fluctuations • Assist the Supervisor with measuring staff productivity and quality assurance adherence • Perform accurate scheduling, rescheduling, and cancellations for clinic appointments, telehealth, treatments, surgeries, procedures, and ancillary services • Serve as an escalation point for complex scheduling • Manage appointment request workqueues, filtering and prioritizing requests according to specialty standards • Communicate with providers and clinical team members to verify changes and ensure continuity of care • Verify referring physician orders against scheduled appointments • Coordinate multiple and cyclical appointments at correct intervals • Support patient-centered scheduling and coordinate appointments across multiple campuses • Address patient financial responsibility questions by communicating with Financial Advisors or directing patients to insurers • Register patients, update demographics, verify insurance, scan documents, and process referrals • Check out patients and support after-visit summaries and EPIC MyChart enrollment • Manage scheduling inboxes and voicemails and provide exam preparation information • Respond to MyChart and Artera scheduling communications • Schedule external referral appointments and send required referrals and medical records • Respond professionally to employee and customer complaints • Attend staff training and educational activities • Monitor appointment request workqueues and call volume to meet service-level goals • Audit team productivity and review data with staff • Provide ongoing training on clinic-specific workflows • Provide performance feedback to Supervisors and Managers and support retraining • Serve as Epic Superuser and support implementation updates and modules • Assist the Supervisor with scheduling office operations, order processing, radiological requests, document scanning, and equipment monitoring • Cover leadership responsibilities in the Supervisor’s absence

🎯 Requirements

• High School Graduate or GED • 3 or more years progressively responsible and directly related work experience in a healthcare setting OR some combination of health care or contact center experience including 18 months in a UKHS patient scheduling position • Expert in navigating EPIC EMR, including MyChart messaging system and additional scheduling modules such as Beacon Scheduling Orders • Proficient in navigating EPIC EMR, including MyChart messaging system • Fluent English: ability to read, write, speak and understand English • Basic computer skills including Microsoft Excel, Word, Outlook, and Teams • High level of customer service skills focusing on problem resolution • Ability to maintain patient confidentiality • Must meet the competencies for this role before being eligible for advancement to the next level scheduling role • Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department

🏖️ Benefits

• Equal employment opportunity employer • Reasonable accommodations for qualified individuals with disabilities

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