Senior Technical Product Manager, Customer Solutions

Job not on LinkedIn

🕒 October 26

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

⚒️ Technical Product Manager (TPM)

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KarmaCheck

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

👥 HR Tech

🌍 Social Impact

☁️ SaaS

💰 $15M Series A on 2022-04

HR Tech • Social Impact • SaaS

KarmaCheck is a company specializing in reimagining the background check process for organizations. It offers the fastest turnaround times, enhancing competitive advantage in talent acquisition by streamlining the screening process. KarmaCheck's unified platform integrates thousands of sources for checks, providing real-time tracking and status updates. Their service is designed to optimize onboarding by reducing candidate drop-offs and integrating with applicant tracking systems (ATS). They offer exceptional support, acting as an extension of a team, and aim to improve the candidate experience. KarmaCheck is committed to social impact efforts, such as fighting human trafficking.

📋 Description

• Serve as the technical voice on customer and prospect calls involving customization, non-standard use, troubleshooting, and API capabilities • Get AI products live inside customer systems by coordinating API and partner-integration changes and activation • Design KarmaCheck integrations using APIs, including data flows, field and status mapping, error handling, and configuration • Own customer solutions end to end with engineering: write requirements, break down work, track delivery, and communicate through go-live • Act as the hands-on technical counterpart for Bullhorn, Symplr CTM, Workday, VMS, and direct sourcing partners • Convert recurring integration questions into documentation and configuration guides • Help turn recurring custom solutions into standard product capabilities

🎯 Requirements

• 5+ years in technical product management, integration or solutions architecture, or technical implementation at a software company, with substantial time working directly with customers and/or high EQ • Hands-on experience with REST APIs, webhooks, data mapping, and authentication • Ability to read API documentation, test calls using Postman or similar, and reason about integrations independently • Strong written requirements and project execution skills • Ability to turn a customer ask into a clear engineering specification and run the project through delivery • Integration experience across multiple systems • Familiarity with ATS, VMS, HCM, or HRIS ecosystems such as Bullhorn, Symplr, or Workday • SQL or light scripting for testing, troubleshooting, and reporting • Experience deploying AI or automation features into customer environments • Healthcare staffing, background screening, credentialing, or compliance experience is helpful, not required

🏖️ Benefits

• 100% remote within the US, working Eastern Time hours • Competitive benefits package including medical, dental, 401(k), and EAP • Unlimited time off policy • Not a commissioned or quota-carrying role

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