Senior Implementation Engineer

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Katana Cloud Inventory

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

Katana Cloud Inventory is a cloud-based inventory and production management software that helps small and mid-sized manufacturers, retailers, and ecommerce businesses manage real-time inventory, purchasing, order fulfillment, and production workflows. It offers integrations with platforms like Shopify, QuickBooks Online, HubSpot, and Xero, provides warehouse and shop-floor apps, supports multichannel sales and 3PLs, and includes an open API and developer portal for custom workflows. The product is positioned as an AI-enabled, B2B SaaS solution for businesses seeking tighter control over stock, manufacturing processes, and supply chain visibility.

📋 Description

• Own end-to-end implementation of Katana for high-value and complex accounts — multi-channel, multi-location merchants with real operational depth: discovery, solution design, integrations, data migration, configuration, and go-live. • Design the target system architecture for each account, mapping real-world manufacturing, inventory, and fulfillment workflows into a working Katana configuration. • Lead data migration and setup — bills of materials, product and material catalogs, stock, suppliers, historical data — with data integrity intact at go-live. • Build and configure integrations between Katana and the customer's wider system landscape: Shopify, WooCommerce, accounting, shipping, and EDI, using native connectors, APIs, and middleware. • Develop custom solutions, scripts, and workarounds via API, automation tooling, and middleware that extend Katana to fit advanced requirements — scoped to what each account needs, and a growing part of the role over time. • Use AI as a core delivery tool — building accelerators, tooling, and solutions that raise the speed and quality of every go-live. • Build reusable integration solutions, migration tooling, and playbooks that raise delivery speed and quality across the whole Solution Engineering team. • Take pre-sales calls as part of a full-cycle process — validating technical fit and integration feasibility before commitment. • Partner with Forward Deployed Engineering and Product to scope and escalate work beyond configuration, with clear diagnostics and prioritization. • Partner with Sales and Customer Success so complex accounts launch cleanly and are set up for expansion — and mentor Solutions Engineers on hands-on implementation and API techniques.

🎯 Requirements

• A track record of leading full software implementations end-to-end for high-value or complex accounts — in B2B SaaS, ERP, MRP, or inventory and manufacturing software. • Direct, hands-on experience with inventory and manufacturing operations — a genuine understanding of how production, stock, and fulfilment actually run across channels and locations, not just in theory. • Hands-on API and integration experience: building or configuring integrations across e-commerce (Shopify, WooCommerce), accounting, shipping, and EDI. • Comfort working directly in systems — configuring, mapping and migrating data, troubleshooting integrations, and building workarounds. • Strong technical discovery and solution design. You translate a real-world operation into a working system. • Excellent communication. You can lead a technical conversation with a customer and explain a complex setup clearly. • Comfortable with AI, and hungry to build with it. You're not afraid of AI — you reach for tools like Claude to dig into complex problems and move faster, and you're excited to push what they can do. We use AI every day here, and we'll back you to grow that muscle fast. • **Bonus points:** scripting (JavaScript, Python, SQL); iPaaS or middleware (Make, Zapier); experience with MRP, ERP, or inventory platforms; and especially — you've already built something with Claude or Claude Code, even a personal project, since it shows the curiosity and builder instinct we're after.

🏖️ Benefits

• Market-aligned base salary • Employee Stock Option Program — you share in what you build • Time off that's genuinely encouraged: statutory annual leave aligned with local requirements, with a global minimum of 4 weeks, 3 paid health days annually, and your birthday off — because it should actually feel like a day off • Fully paid 1-month sabbatical + 1,000 EUR travel budget after every four years at Katana — time to reset, explore, or focus on personal growth • Home office stipend to help you create a setup that works for you • Health & wellness package through Sun Life • Modern tools and tech, including AI-enabled tools that help you work smarter and stay focused on high-impact work