Keen
At Keen, we understand the frustration many face when working with agencies, consultants, or freelancers: the lack of passion and commitment to your brand compared to your dedicated in-house team. On top of that, rigid scopes and fragmented time allocation stifle flexibility, creativity, and depth in truly understanding and supporting your brand.We see ourselves as your dedicated partner, offering highly skilled, full-time extensions of your team. Our candidates bring extensive experience, often surpassing onshore talent ability, at a fraction of the cost. With dedicated full-time team members, you gain agility, cost savings, and the capacity for increased workload. Additionally, we have an unwavering commitment to robust internal management, quality assurance, and ongoing skills development—areas that other vendors often overlook or undervalue.Our Founding team brings decades of collective experience in outsourcing, digital marketing, operations, and creative leadership. This rich background is yours to leverage from day one. With a proven track record, our founders have hired, managed, and scaled over 5,000 front-line team members in rigorous environments, ensuring unparalleled expertise and success in every project.
11 - 50 employees
Account Manager – Client Success Manager
Yesterday
Keen
At Keen, we understand the frustration many face when working with agencies, consultants, or freelancers: the lack of passion and commitment to your brand compared to your dedicated in-house team. On top of that, rigid scopes and fragmented time allocation stifle flexibility, creativity, and depth in truly understanding and supporting your brand.We see ourselves as your dedicated partner, offering highly skilled, full-time extensions of your team. Our candidates bring extensive experience, often surpassing onshore talent ability, at a fraction of the cost. With dedicated full-time team members, you gain agility, cost savings, and the capacity for increased workload. Additionally, we have an unwavering commitment to robust internal management, quality assurance, and ongoing skills development—areas that other vendors often overlook or undervalue.Our Founding team brings decades of collective experience in outsourcing, digital marketing, operations, and creative leadership. This rich background is yours to leverage from day one. With a proven track record, our founders have hired, managed, and scaled over 5,000 front-line team members in rigorous environments, ensuring unparalleled expertise and success in every project.
11 - 50 employees
📋 Description
• Act as the primary point of contact for assigned clients, managing communication via email, Slack, and scheduled calls. • Lead onboarding coordination, gathering assets and guiding clients through timelines and deliverables. • Deliver weekly and monthly reports, translating PPC, SEO, LSA, and GBP performance into client‑friendly explanations. • Provide knowledge support (not execution) for PPC, LSA, and GBP, confidently explaining campaign performance and KPIs. • Drive client retention through proactive check‑ins, celebrations, and milestone tracking. • Identify upsell opportunities and provide feedback loops to leadership on client sentiment and risk. • Conduct quality assurance audits, spot‑checking campaigns and ensuring assets meet internal standards. • Collaborate closely with PPC, SEO, and LSA specialists to ensure timely deliverables and smooth cross‑team coordination.
🎯 Requirements
• 2–4 years of client services, account management, or customer success experience (agency or SaaS preferred). • Strong communication skills (written, verbal, and client‑facing). • Excellent task management and organizational ability. • Understanding of digital marketing fundamentals (PPC, SEO, LSA, GMB). • High attention to detail and accuracy. • Ability to manage 20+ clients simultaneously. • Conflict resolution and de‑escalation skills. • Ability to simplify complex topics for clients. • Preferred Skills (Bonus Experience) • Experience with multi‑location service clients. • Familiarity with Local Services Ads and Google Ads terminology. • Data interpretation for reporting. • Light project management experience. • Understanding of digital marketing fundamentals (PPC, SEO, LSA, GMB)
🏖️ Benefits
• - Fully remote working model • - Birthday off • - Be part of a client-focused team that values ownership and customer success • **To align with U.S. client hours, the role will operate Monday to Friday, 2:00pm – 10:00pm SAST.**
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