Inbound Customer Service Representative

🕒 5 days ago

🌵 Arizona, Iowa, +4 more states – Remote

🌵 Arizona – Remote 🌾 Iowa – Remote 🎰 Nevada – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ken Garff Automotive Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🚘 Automotive

👥 B2C

Retail • Automotive • B2C

Ken Garff Automotive Group is an automotive dealership founded by Ken Garff in 1932, based on principles of honesty, integrity, and personalized service. With over 50 locations across multiple states including Utah, Texas, Iowa, Nevada, Michigan, and California, the company emphasizes transparency and customer trust in the car-buying experience. Their rebranded slogan, 'We Hear You', reflects their commitment to understanding and meeting customer needs, while also maintaining a strong focus on community involvement and employee benefits.

📋 Description

• Answer inbound customer calls promptly and professionally • Determine customer concerns and schedule necessary appointments • Communicate in a way that leaves customers comfortable, informed, and heard • Document and update customer records • Establish and maintain customer relationships • Work as a team player and uphold Ken Garff’s standards of professionalism and integrity

🎯 Requirements

• Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa • Must provide your own equipment • Ethernet connection only (must be hard-wired to router or wall port) • Minimum internet speeds: 50 Mbps download / 20 Mbps upload • Maximum ping: 40 ms or lower • Intel i5 or higher processor OR AMD Ryzen 5 or higher • 16 GB minimum RAM • 256 GB or more storage • UEFI with Secure Boot enabled • TPM Version 2.0 • Graphics compatible with DirectX 12 or later with WDDM 2.0 driver • Windows 11 required; Apple/Mac devices are not supported • Minimum of 2 monitors (dual-monitor setup required) • Webcam (built-in or external) • Smartphone • Headset with microphone • Keyboard and mouse • Quiet working area free from distractions • Proficient computer skills and ability to manage multiple systems • Typing speed of 30+ wpm • Ability to help solve customer problems • Excellent written and verbal problem-solving and communication skills • Ability to multitask, organize, and prioritize • High School Diploma or equivalent • Must be 18 years or older • Authorized to work in the U.S. • Previous customer service or call center experience is a plus • Bilingual in Spanish is a plus

🏖️ Benefits

• Earn a college degree, no cost to you! • Paid training—we care about your success. • Flexible schedule! • Real career growth at a nationwide automotive powerhouse • Competitive base pay • Paid Time Off • Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance • 401 (k) with Company match • Optional Year-end bonus program • Employee discounts on Vehicle Purchase, Parts, Service, and More! • Great people with a great culture