Network Intelligence Advisor

🕒 July 17

🗽 New York – Remote

🗽 New York – Remote

💵 $144k - $168k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Kentik

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kentik is a network observability company that provides a comprehensive platform for optimizing cloud costs, performance, and security. Their solutions enable users to visualize all cloud and network traffic, monitor network performance, troubleshoot issues quickly, and ensure secure cloud migrations. Kentik helps organizations reduce cloud spend and mitigate DDoS attacks, while offering tools for network AI and hybrid cloud observability. The platform seamlessly integrates with existing tools, making it an essential resource for any team managing large networks.

📋 Description

• Lead and execute technical professional services projects, ensuring successful implementation of advanced features and integrations • Provide expert guidance on network observability, helping customers design and optimize their infrastructure using Kentik insights • Proactively dig into customer usage patterns and network data to uncover untapped opportunities to provide value. You will identify where the customer can gain more visibility and recommend specific features or workflows to help them achieve their goals • Help customers integrate Kentik with their own in-house tools, systems, and workflows, utilizing APIs and scripting where necessary • Conduct technical check-ins to maintain high success rates, share new features/roadmap, and identify new opportunities for customers to expand their use of the platform • Act as a champion for customer requirements, channeling detailed technical feedback and feature requests to the Product Management organization • Assist in identifying opportunities to expand technical documentation and collateral to help other customers succeed • Partner with Customer Success, Product, and Engineering teams to deliver results and ensure alignment with customer goals

🎯 Requirements

• 5+ years of experience in a high-tech solutions engineering, professional services, or network engineering role • Must be located on the U.S. East Coast • Strong demonstrable understanding of network and application protocols, including Netflow, BGP, SNMP, DNS, TCP/IP, and HTTP, and their use for infrastructure design and operations • Proven experience managing Cisco/Juniper routers and Linux servers • Familiarity with network observability or monitoring suites (e.g., Kentik, Netscout Arbor, Splunk, Dynatrace, Catchpoint, etc.) • Exceptional verbal and written communication skills, with the ability to conduct deep technical conversations with staff-level engineers and architects • Understanding of DDoS attacks and basic mitigation methods. • Technical curiosity - you have a drive to constantly ask “how” or “why” and a relentless pursuit of new knowledge and best practices • Ability to travel up to 25% of the time to interact with customers at their offices or at industry events

🏖️ Benefits

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents • Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family • Paid family & medical leave • Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays • 401(k) retirement account • Home office reimbursement • Stock options