Community Manager – Video Games

November 25

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Keywords Studios

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Gaming • Media • Artificial Intelligence

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

📋 Description

• Reviewing all incoming community interactions on different social media platforms and communicating directly with players. • Responding to comments and player queries in a timely manner. • Creating engaging content for social media. • Building in-depth reports on community growth and engagement, and proposing improvements based on those findings. • Assisting the developer by collating and reporting on player feedback. • Helping foster and maintain a safe and welcoming environment for a game community. • Moderating discussions and comments following set community guidelines. • Proactively suggesting new ways to grow and care for your community. • Creating and updating corresponding documentation and as needed.

🎯 Requirements

• Minimum of 2 years’ experience of community management/social media in gaming on professional basis. • Excellent written and verbal communication skills in English. • Bilingualism (particularly English with French, Spanish or German) is a plus. • Passionate about video games and social media. • Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...) • Expertise with social listening and social management best practices. • Experience managing or moderating a thriving gaming community. • Higher education in marketing, business administration, communication, adult education, or related fields. • **Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter. **** • Note that any position typically requires full-time availabilities although part-time availability might be considered (depending on our projects).

🏖️ Benefits

• As a remote role, we offer flexibility and a nice work-life balance. • Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world. • We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.** • Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint. • We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. • Good luck and we look forward to meeting you!