Software Support Engineer

Job not on LinkedIn

🕒 June 2

🚗 Michigan, Texas, +2 more states – Remote

🚗 Michigan – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

💵 $65k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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KION Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

🚗 Transport

🏢 Enterprise

🤖 Artificial Intelligence

Transport • Enterprise • Artificial Intelligence

KION Group is a global leader in intralogistics solutions, specializing in warehouse automation and material handling systems. With a strong focus on sustainability, the company is committed to integrating social and environmental factors into its business practices. KION Group operates internationally, providing services and systems for optimizing warehouse processes, including automation and digitalization initiatives. The company has successfully implemented major automation projects, demonstrating significant advances in real-world AI applications. With renowned brands like Linde MH and Dematic, KION Group is dedicated to shaping the future of logistics through innovative and sustainable solutions.

📋 Description

• Provide technical support to customers via phone, email, and chat • Diagnose and troubleshoot software issues • Collaborate with the development team to resolve complex issues • Document and track customer issues and problems • Assist in the creation of support documentation and knowledge base articles • Conduct training sessions for customers on software usage • Travel approximately 5% of the time to different customer locations and Dematic locations in the United States • Participate in an on-call rotation during non-business hours

🎯 Requirements

• Bachelor's Degree (Computer Science, Software Engineering, or related field) • Proven experience in software support or a similar role • Strong problem solving skills and attention to detail • Excellent communication skills, both written and verbal • Experience with Oracle / MS SQL databases • Experience with Windows operating systems • Material handling experience • Experience with Java, C, C#, or Python • Customer Service experience

🏖️ Benefits

• Career Development • Competitive Compensation and Benefits • Pay transparency • Global Opportunities