Customer Success Specialist / Account Manager

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November 22

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Knewin

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B2B • Media • Public Relations

Knewin is a reputation management company that helps strengthen brand image and engage stakeholders through comprehensive reputation management software. It offers crisis management solutions, media monitoring services, and competitive benchmarking to assess brand performance against competitors. Additionally, Knewin provides strategic PR services to enhance brand authority and visibility in the media, ensuring that companies can navigate their reputation strategically in a changing market.

201 - 500 employees

🤝 B2B

📱 Media

💰 Series A on 2020-12

📋 Description

• Company overview: We at Knewin are leaders in Latin America in helping companies and brands manage their online reputation and presence through data analytics. With more than 2,000 clients, our goal is to connect our partners with their target audiences, win their preference, and deliver outstanding business results. We value a culture that prioritizes agility, flexibility and customer satisfaction, and we believe in the transformative power of technology, knowledge and, above all, people. • Role summary: We are looking for a Customer Success Specialist / Account Manager to act as the guardian of our clients' experience, ensuring measurable impact on results and sustainable account growth. You will be responsible for leading strategic relationships, connecting business challenges to Knewin’s solutions, and serving as the primary voice of the customer internally. • Profile: This position combines analytical insight, consultative capability and disciplined execution — supported by trusted relationships, target focus and a continuous pursuit of excellence.

🎯 Requirements

• Previous experience in Customer Success, Account Management, Consulting, Project Management or related areas. • Ability to manage a portfolio with organization, prioritization and discipline. • Clear, concise and solution-oriented communication skills. • Basic to intermediate knowledge of SaaS metrics (MRR, churn, NRR, expansion, adoption). • Experience with tools such as CRM (HubSpot/Salesforce), spreadsheets and support platforms. • Ability and willingness to visit major clients. • Preferred • Experience with B2B SaaS products. • Experience in data analysis or working with dashboards. • Experience serving enterprise/government/corporate clients. • Knowledge of NPS, Customer Journey and CS methodologies (e.g., WbD, Success Playbooks). • Differentiators • Previous experience at companies focused on reputation, communications, PRTech or martech. • Familiarity with consulting methodologies (McKinsey, Bain, BCG). • Experience with expansion and cross-sell processes. • Proven track record of high performance in goal-driven environments. • Participation in building processes, playbooks or CS Ops. • Ability to work in environments of transformation and rapid growth.

🏖️ Benefits

• Health First • Comprehensive medical and dental plans to support your overall well-being. • Access to telemedicine services for convenient, secure consultations. • Dedicated health programs to help you stay at your best. • Food & Nutrition • Meal allowance / food voucher to support practical, balanced meals. • Special holiday meal allowance for Christmas. • Well-being & Quality of Life • Gym membership plan to encourage your fitness routine. • Home office allowance for greater comfort and productivity. • Knewin Fit program: health and wellness as part of your routine. • Pet health plan to care for the furry members of your family. • Birthday day off: because your special day deserves to be celebrated! • Short Friday – a shorter Friday so you have more time to rest, spend with family or pursue activities you love. • Travel program: We know travel is an excellent way to stay motivated and balanced between personal and professional life. We offer the Viagem On Happy! travel benefit, giving you opportunities for trips that promote well-being, whether for rest or adventure. Enjoy the chance to relax in amazing destinations with company support and return recharged to your work. • For You and Your Family, Our Greatest Priority • Childcare assistance to support care for little ones. • Extended parental leave: 180 days for mothers and 35 days for fathers, because every moment counts. • Financial Security and Peace of Mind • Life insurance to protect you and your loved ones. • Payroll-deductible loans to help simplify your financial management.