Customer Success Director

🕒 5 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $140k - $170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Knit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $16.1M Series A on 2025-08

Artificial Intelligence • SaaS • B2B

Knit is an AI-native research agency that pairs forward-deployed human researchers with autonomous AI agents to deliver end-to-end, decision-ready market research and consumer insights. Their platform and services automate scoping, AI-generated survey creation, sample & fielding (65M+ verified respondents), mixed-method quant + qual collection including AI-moderated video questions, automated analysis, and AI-generated branded reports — all designed to speed insight delivery for enterprise brands across retail, CPG, food & beverage, tech, media and more.

📋 Description

• Own a portfolio of clients end to end, carrying commercial accountability for retention, expansion, and overall account health • Lead renewal and commercial conversations, including pricing, scoping, and contract negotiation • Drive use case activation, moving accounts from a single repeatable study toward a multi-use-case program across teams and budgets • Own ongoing product enablement, including onboarding, platform setup, live and asynchronous training, dashboard and report walkthroughs, and educating clients on new releases • Build trusted, multi-threaded relationships across each account, particularly with the economic buyer • Partner with Support to ensure responsive, high-context product support and resolve issues quickly • Advocate for client needs internally with specificity and evidence, informing product roadmap decisions • Collaborate cross-functionally with Sales, Research, and Product to deliver a unified client experience

🎯 Requirements

• 8+ years of market research experience on the supplier side, whether at an agency, research tech company, or on the client side • 6+ years owning client relationships with direct commercial accountability, including leading renewals, negotiating pricing, and closing expansion or repeat business end to end • Demonstrated appetite for learning technical products quickly and deeply, with a track record of becoming the go-to platform expert for your accounts • Strong communication and presentation skills, capable of leading training sessions, commercial negotiations, and strategic business reviews • Highly collaborative, with a history of working cross-functionally across Sales, Product, and Research teams • Comfortable navigating change and ambiguity in a fast-paced, high-growth environment • Curious, customer-centric mindset with a desire to scale impact through technology, enablement, and strategic partnership

🏖️ Benefits

• Commission plan if applicable to role • Equity Options • Healthcare (medical, dental, and vision) • Additional Coverage • Company laptop • One-time, onboarding Technology Stipend • 401(k) with company match • Flexible time-off • Hybrid working