Infrastructure Engineer

🕒 June 24

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷 Infrastructure Engineer

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Knock

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔌 API

☁️ SaaS

🏢 Enterprise

API • SaaS • Enterprise

Knock is a powerful and flexible notifications infrastructure platform designed to help developers integrate and manage notifications in their applications. Built for scalability, Knock provides APIs to engage users, facilitate cross-channel workflows, and manage notification preferences without the need for custom infrastructure. The platform offers comprehensive SDKs, intuitive documentation, and a unified API for integrating various notification channels including email, push, SMS, and Slack. Knock is designed to save engineering teams time and effort by handling complex notification logic, allowing developers to focus on their core products. It is SOC2 Type 2 certified and compliant with GDPR and HIPAA, ensuring high security standards for customer data. Knock's infrastructure supports high volume notifications ensuring reliability and performance for enterprise-scale businesses. Whether it’s in-app notifications or cross-channel systems, Knock provides the tools necessary for a seamless notification experience.

📋 Description

• Adopting a Terraform-backed EKS cluster, modernizing & maintaining it for elastic scale, reliability, performance, security, etc. • Going deep into troubleshooting Postgres performance, queues of every shape and size, and come out the other side with a plan for scaling another 10x to 100x. • Identifying and correcting scaling issues before they affect our customers by relying on and improving our telemetry and traces in Datadog, AWS Cloudwatch, and Honeycomb. If you see a blind spot, you are comfortable getting into the codebase to fix it. • Maintaining and improve upon our >99.95% uptime track record. • Supporting our product engineering team at moving fast to deliver customer value. Improving the day-to-day developer experience through canaries, faster cycle time, blue/green deploys, etc. • Joining on-call rotations on a schedule with the rest of the engineering team.

🎯 Requirements

• 4+ years experience as a DevOps engineer or similar in a startup or mid-sized company working with complex systems that operate at scale. • Experience working in and on production Kubernetes clusters using infrastructure as code (we use Terraform, but others like Pulumi or Cloudformation are fine too). • Experience working on complex AWS deployments (multi-account, complex VPC structure to support EKS, EKS experience). • Experience operating and scaling different database technologies. We use Aurora Postgres, Mongo, and ClickHouse so significant experience with at least one of these is a must. • Some past experience or familiarity operating and scaling different queues and streams across SQS, Kinesis, Kafka or similar. • Strong problem-solving skills with a focus on reliability, scalability, and performance. • Strong communications skills, with the ability to work in a fully distributed, remote-first team.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Remote work options