Bilingual Customer Service Representative

🕒 July 14

🏈 Alabama, Arizona, +31 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Koalafi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

💳 Fintech

💰 Debt Financing on 2022-08

Finance • Fintech

Koalafi is a company that provides non-prime financing solutions, allowing more customers to make crucial purchases with convenience and support. By offering lease-to-own and second-look financing options, Koalafi enables retailers to accommodate a wider range of credit scores, helping close the financing gap for up to 47% of U. S. adults who don't qualify for traditional financing. Their services report payment activity to credit bureaus, thus helping customers build credit while making purchases easier and more affordable. Koalafi's data-driven applications ensure quick and confident customer approvals, supporting retailers in increasing conversions and consumer loyalty.

📋 Description

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account • Own Koalafi operational knowledge to provide sound answers when customers have questions • Resolve inbound inquiries and issues independently and escalate as needed • Initiate contact with customers in order to resolve account issues • Proactively identify any trends in customer issues and synthesize feedback to share with management team • Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

🎯 Requirements

• 1-2 years of experience in a fully remote, customer service role • Excellent verbal and written communication skills • Experience proactively identifying trends in customer issues and surfacing to the right internal stakeholders • Detail oriented and attentive to customer needs, addressing challenges with a positive attitude • Proficiency with the Microsoft Office Suite (Excel/Word/Outlook) • Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms • Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once • Proven ability to work autonomously in a remote setting, adapt quickly to new information, effectively manage a high-volume workload, and exercise sound judgment in knowing when to seek guidance • You have a reliable internet connection and a quiet, private workspace where you can take calls and Zoom meetings without distraction and discuss sensitive customer details • Strong Spanish language skills, including the ability to speak fluently and communicate clearly in professional settings • Proficiency in reading and writing in Spanish, with accuracy in grammar, vocabulary, and comprehension • Ability to effectively use Spanish in both verbal and written communications to perform essential job duties • Available to work nights and weekends

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 20 PTO days + 11 paid holidays • 401(k) retirement with company matching • Student Loan & Tuition Reimbursement • Commuter assistance • Parental leave (maternal + paternal) • Inclusion and Associate Engagement Programs