Decision Science Analyst

🕒 May 8

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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Logo of Kobie

Kobie

201 - 500 employees

Founded 1990

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands. With strategy-led technology, Kobie is consistently named an industry leader by Forrester, with a mission of growing value through loyalty. The company specializes in transforming complex customer data into actionable insights and employs composable technology, human-guided AI, and strategic services to enable loyalty outcomes across various sectors including retail, travel and hospitality, financial services, entertainment, QSR, and telecom. Its Kobie Alchemy® Loyalty Cloud platform delivers and measures loyalty experiences that set brands apart.

📋 Description

• Play a key role as part of a team responsible for delivering data-driven, actionable customer insights that directly contribute to increased sales/profit through our clients’ customer loyalty programs, while collaborating closely with Strategy and Client Services teams to align on client objectives and deliver impactful results. • Build and maintain audience lists to support the CRM team in executing targeted campaigns and achieving engagement goals. • Provide actionable recommendations that drive business objectives by drawing out key insights from in-depth, complex data sources based on a thorough understanding of client’s strategy, success criteria, and program objectives • Develop data visualizations and narratives that make data and analysis consumable by all levels and expertise of internal and external stakeholders • Collaborate with Data Engineering and Business Intelligence teams to design and develop new tools, models, and data sources to support our clients’ business objectives and overcome challenges • Proactively create learning agendas, test plans, and solutions that make attribution unassailable and maximize key KPIs such as incremental ROI and LTV • Manage workflow, scope and prioritization of client requests and Kobie investments

🎯 Requirements

• 2-4+ years previous relevant customer analytics and/or marketing/CRM experience • Great storyteller with data that can influence senior stakeholders with insights and recommendations • Familiarity with data exploration and data visualization tools like Tableau, PowerBI , or Sigma • Demonstrated success using customer segmentation techniques such as RFM, cluster analysis and regression modeling to drive targeted marketing • Solid project management skills and experience in juggling multiple projects at a time • Bachelor’s Degree in Statistics, Marketing, Economics, or Computer Science • Python/SQL programming experience preferred • Master’s in Statistics, Economics or Applied Mathematics, or MBA, preferred • Proficiency in fundamental marketing and loyalty principles, preferred

🏖️ Benefits

• Flexible Time Off to recharge when needed • Nine Company-Wide Holidays • A diverse suite of benefits prioritizing your growth, development, and personal well-being

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