External Identity Support Analyst

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November 9

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Kocho

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Cybersecurity • B2B

Kocho is an award-winning UK-based Microsoft partner providing identity, security, and cloud managed and professional IT services to businesses. The company delivers identity management, managed security operations, threat detection and response, endpoint and network security, Azure and Microsoft 365 optimisation, and professional services including penetration testing, vulnerability management, and virtual CISO. Kocho helps organisations protect identities, secure data, and modernise cloud infrastructure while reducing costs and maintaining compliance.

201 - 500 employees

Founded 2001

🔒 Cybersecurity

🤝 B2B

📋 Description

• Provides 3rd line remote support for all customer solutions within Managed Solution Support • Responsible for configuration management database (CMDB) • Project support when transitioning clients into Managed Solution Support and via Project services support offerings • Technical development of service offerings and Managed Solution Support services • Responsible for providing handovers of customer solutions into Managed Solution Support • Acts as a seasoned advisor, providing independent opinion and solutions to complex problems and novel initiatives, and assists with decision making on client solutions. • Encourages and influences clients to consider solutions to complex issues in their best interests. • Advocate on behalf of clients to Senior Management, identifying approaches that meet clients’ needs as well as those of the organizations.

🎯 Requirements

• Ability to troubleshoot complex and bespoke applications • Good working knowledge and the ability to read and modify code written in VB.Net and C# • Good knowledge or experience of working with Microsoft PowerShell • Ability to support complex enterprise environments • Understanding of SAML 2.0, OAUTH 2.0, Open ID Connect and other federation technologies. • Experience of operational support within a business environment • Experience working in a team-oriented, collaborative, virtual environment • Ability to work independently, on multiple projects, in a fast-paced environment • Strong writing and speaking abilities necessary to explain technical issues in a clear and compelling manner to various levels of technical and business audience • Proven analytical and problem-solving abilities • Learning Agility to be willing and able to learn new features and technologies as they evolve • Basic understanding of security principles, least privilege, vulnerabilities • Understanding of authorization concepts (roles, permissions, application registrations, service principals) • Understanding of user and group management (creation, modification, deletion, dynamic groups) • Knowledge of Conditional Access (CA) and Multi-Factor Authentication (MFA)

🏖️ Benefits

• equal opportunities employer • flexible collaboration spaces