Senior Software Engineering Manager, Managed Gateways SREs

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Kong Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🔌 API

☁️ SaaS

🏢 Enterprise

💰 $100M Series D on 2021-02

API • SaaS • Enterprise

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

📋 Description

• Build Kong's Managed Gateways SRE team in Toronto from the ground up - hiring, setting the bar, and staying hands-on in enterprise implementations as the team ramps. • Act as a direct contributor to critical implementations and reliability work in the early stages, with outcomes that materially move the needle on Managed Gateways' growth and business performance. • Lead, mentor, and grow a high-performing team of Site Reliability Engineers dedicated to Kong's Managed Gateway offerings, in direct support of our critical enterprise customer base across the Americas and Europe. • Architect and implement robust, scalable, and fault-tolerant cloud-native systems using technologies like Kubernetes, Golang, and major cloud providers. • Own the end-to-end operational lifecycle, from proactive monitoring and alerting to incident response and blameless post-mortems, ensuring continuous service improvement. • Drive developer delight and operational efficiency through automation, self-service tooling, and streamlined workflows for deploying and managing API gateways, while proactively preventing technical debt and reducing operational toil. • Define, track, and report on key SLOs and SLIs, and advocate for architectural best practices that keep Managed Gateways performant and resilient as it scales. • Collaborate cross-functionally with Product, engineering, and support teams to influence roadmap decisions and ensure operational readiness for new features.

🎯 Requirements

• Proven experience leading and managing Site Reliability Engineering or DevOps teams in a fast-paced, high-growth environment. • Deep expertise in designing, deploying, and operating highly available distributed systems on cloud platforms (AWS, Azure, or GCP). • Extensive hands-on experience with Kubernetes (k8s) and container orchestration in production environments. • Proficiency in Golang or similar modern programming languages for infrastructure automation and service development. • Strong understanding of observability principles and experience with tools such as Prometheus, Grafana, OpenTelemetry, or similar. • Demonstrated ability to manage critical incidents, perform root cause analysis, and implement effective preventative measures. • Familiarity with API gateway technologies, service mesh, or network proxies is a significant plus.

🏖️ Benefits

• Health insurance • 401(k) plan • Short and long term disability benefits • Basic life and AD&D insurance