Customer Experience, AI

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

💵 $100k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Kovo

WebsiteLinkedInAll Job Openings

1 - 10 employees

💳 Fintech

Fintech

Kovo is a company that offers credit-building services designed to help individuals improve their credit scores. With no credit check required, Kovo provides customers with the opportunity to make timely payments which are reported to all four major credit bureaus: TransUnion, Equifax, Experian, and Innovis. This service allows users to potentially enhance their creditworthiness by tracking their FICO scores and earning cash rewards for their credit-building activities. Additionally, Kovo offers identity monitoring to protect customers against data breaches and identity theft. Kovo positions itself as a public benefit corporation, focusing on providing value and improving financial opportunities for its customers.

📋 Description

• Review AI agent performance and real customer interactions • Improve AI agents, workflows, and self-serve customer experiences • Build, refine, and manage AI-driven support logic • Expand automation to reduce manual work and increase system coverage • Support customers with complex, sensitive, or edge-case issues • Handle escalations, regulatory complaints, and high-stakes scenarios • Investigate issues and follow them through to resolution • Identify patterns and operational gaps in customer conversations • Improve workflows and support infrastructure as customer experience scales

🎯 Requirements

• 4+ years of experience in consumer fintech, lending, or credit • Early-stage startup experience required • Hands-on experience with regulated customer interactions such as disputes, complaints, or compliance-reviewed communications • Strong quantitative and systems-thinking skills • Experience using AI, automation, and data tools • SQL for pulling data and spotting trends is a strong plus • Ability to work in a high-intensity remote environment • Ability to handle complex customer problems and follow them through to resolution • Ability to work effectively across product, engineering, and operations • Legally authorized to work in the United States • No US employment visa sponsorship requirement

🏖️ Benefits

• Equity: 0.003%–0.012% • Benefits offered (specific benefits not listed)