Client Engagement Specialist, Trading Expert

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Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Answer clients’ trading, futures, consumer, Kraken Desktop, and Crypto DW questions via text and live support channels • Diagnose and resolve clients’ trading, futures, Kraken Desktop, and Crypto DW issues • Test and provide feedback on new trading features before release • Assist with management of the Consumer/Trading/Futures/Kraken Desktop support team, including QA, training materials, and Confluence articles • Provide calculation breakdowns for fees, margin levels, and profit/loss explanations • Potentially monitor trading activity for fraudulent actions or trade-out attacks • Collaborate with clients and internal departments such as product, compliance, engineering, and support teams

🎯 Requirements

• Customer service experience delivering a five-star client experience • Experience with trading platforms for digital or other assets, including advanced trading platforms • Knowledge of trading and charting • Understanding of leveraged trading, including futures and/or margin • Good math skills • Ability to learn quickly and adapt to changing products • Fluent in English • Availability to work evenings and weekends • Nice to have: deep crypto knowledge • Nice to have: Google Sheets and Google Script experience • Nice to have: experience with Kraken’s platform API or similar platforms • Nice to have: French, German, and/or Spanish language skills • Nice to have: data analytics experience