Customer Success Manager

🕒 June 1

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Hive.co

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

📱 Media

SaaS • eCommerce • Media

Hive. co is a comprehensive event marketing platform designed to help event promoters streamline their marketing strategies and enhance ticket sales. It integrates seamlessly with ticketing platforms to provide real-time event and ticket buyer data, allowing for targeted email and SMS campaigns. With features like CRM, automation, and detailed reporting, Hive. co enables event organizers to engage fans effectively, boost attendance, and optimize marketing efforts for festivals, music events, fairs, rodeos, and comedy shows. The platform simplifies data management and audience segmentation, making it a go-to solution for event promoters.

📋 Description

• Provide email marketing strategy to customers and keep them up to date on best practices • Be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and updating them on our newest features • Nurture and onboard customers and partners, helping them find success with the product • Play an important role in listening to customer feedback and deciding what’s added to the product roadmap • As an email marketing expert, you’ll help direct our marketing efforts towards new effective strategies as well as share key findings and trends to identify opportunities for new educational content • Support our top existing partners which include agencies, e-commerce and tech platforms • Help craft our overall customer experience strategy, scaling it as the company continues to grow

🎯 Requirements

• 2+ years of experience in customer success, account management, or a similar role working with customers and building relationships • A strong communicator who is confident connecting with clients through multiple channels • Self-motivated and eager to identify new opportunities to drive impact • A natural problem solver, keen to identify issues and the best ways to fix them • Confident and detail-oriented writer who enjoys conveying complex concepts in a simple way • Comfortable using Hubspot and other Customer Success Management tools • Bonus points if you have experience working in a B2B environment on a small team or hands-on experience in email marketing • 2+ years of hands-on experience in email marketing - whether executing in the field or advising clients on their strategy

🏖️ Benefits

• Meaningful salary, commission, and equity: you’re rewarded based on impact • Work fully remote: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have the legal work authorization in the country that you reside & work within. • Flexible work hours: choose your 9-5 as long as it’s not disruptive to your role, team, and Hive • Health + Insurance: Comprehensive health & dental coverage with a parental leave top-up program • Live Experience stipend: a stipend to go out and experience live events — whether that’s a concert, festival, sporting event, or anything else that energizes and inspires you. • Unlimited vacation/PTO policy: so you can be happy and healthy!