Strategic Account Manager

Job not on LinkedIn

November 14

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Kryterion, Inc.

WebsiteLinkedInAll Job Openings

Education • Enterprise • SaaS

Kryterion, Inc. is a global leader in online testing solutions, established in 2001. The company provides an all-in-one SaaS solution that supports intuitive workflows, ensuring security, control, and flexibility across test development, management, and multi-modal delivery. With high candidate satisfaction and client retention rates, Kryterion serves a wide range of industries including healthcare, government, and professional services. The company is headquartered in Phoenix, Arizona, and has a presence in the United Kingdom.

201 - 500 employees

📚 Education

🏢 Enterprise

☁️ SaaS

📋 Description

• Build and maintain strong, long-term relationships with client executives and program leaders • Co-develop certification roadmaps aligned with client business objectives • Create and manage strategic account plans for high-value enterprise clients • Deliver insights and performance updates through dashboards, QBRs, and ROI storytelling • Present strategies, results, and recommendations to both client and Kryterion leadership • Track and deliver on key client success metrics—retention, renewals, churn, and account growth • Partner cross-functionally with Customer Success, Product, and Sales to drive adoption and value realization • Identify and execute on expansion opportunities across geographies, functions, and certification programs • Drive upsell of advanced features, analytics, and professional services—including AI-driven workflows • Introduce clients to adjacent offerings within the broader corporate portfolio

🎯 Requirements

• 5+ years of enterprise account management, customer success, or consulting experience in SaaS (HR Tech, EdTech, or Compliance preferred) • Proven success in renewals, expansions, and long-term account growth • Skilled in engaging multiple stakeholders from program managers to C-level executives • Experience in credentialing, certification, or licensure programs is a plus • Proficiency with CRM and analytics tools (HubSpot or equivalent) and comfort interpreting client data to inform strategy • Strong business acumen with a data-driven approach to client success • Excellent communication and presentation skills, with the ability to tell compelling value stories.

🏖️ Benefits

• Competitive salary and performance-based bonus • Opportunity to make a direct impact in a mission-driven, innovative SaaS company • Collaborative culture built around growth, ownership, and helping customers succeed • Career growth opportunities within a high-performing Customer Success and Sales organization