Automation Support Engineer I/II

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November 21

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Biosolutions

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Compliance • Education

Biosolutions is not described in the provided text. The supplied content is a website cookie-consent banner, cookie policy, and related CSS/HTML content for Københavns Universitet (KU), describing cookies used for necessary functions, statistics and marketing, and explaining user consent. There is no clear information about Biosolutions' products, services, or sector; if Biosolutions is connected to this content, the relevant context would be data privacy/cookie management for an educational website.

1 - 10 employees

Founded 2024

📋 Compliance

📚 Education

📋 Description

• Improve customers' daily experience with our platforms that contribute to human health discoveries • Build strong customer relationships through proactive communication and technical skills • Manage a customer base on the West Coast of up to 30 accounts • Meet targets for response time and quality to ensure customer satisfaction • Collaborate with cross-functional teams to drive forward customer resolutions • Collaborate with Field Service Engineers for troubleshooting, upgrades, device issues, and more • Debug and deploy code for integrating laboratory automation devices • Troubleshooting networking issues with TCP/IP and serial communications • Configure relational databases for laboratory scheduling software • Interface with and train customers remotely or onsite • Deploy laboratory automation solutions while working with various teams to troubleshoot field issues • Contribute to documentation and continuous improvement of our processes.

🎯 Requirements

• Bachelor's degree in a technical field (Computer science, Robotic Engineering or related fields) • A passion for driving customer success and experience in customer service • ASE I should have 2+ years’ experience in lab automation, robotics, or software experience • ASE 2 should have 4+ years’ experience in lab automation, robotics, or software experience • Basic proficiency in C#, Python, or other Object-Oriented Languages • Ability and interest in software troubleshooting and working with the larger Software team • Problem-solving mindset with attention to detail • Organization and time management skills • Experience documenting software or hardware issues and tracking to resolution • Professional demeanor and ability to represent the company with clients • Adaptability to fluctuating workloads and evolving customer expectations • Exceptional written and oral communication skills to a variety of audiences. • A love for continuous learning.

🏖️ Benefits

• Domestic travel is required for this role, around 30%. • International travel is unlikely but still possible. • Current driver's License, Passport, and personal transportation are preferred.