Solutions Consultant

October 30

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Kustomer

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SaaS • B2B • Artificial Intelligence

Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $60M Venture Round on 2023-05

📋 Description

• Working closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer • Evangelizing Kustomer platform value to customers (including business & IT executives) • Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable • Development of a technical sales strategy • Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations) • Mapping RFI/RFP requirements to software solutions • Scoping, managing and executing customer pilots and Proof of Concepts • Solution scoping abilities - using our existing solution and influencing new product development • May involve handling sensitive personal data

🎯 Requirements

• 8+ years of Mid Market/Enterprise software selling experience • Excellent interpersonal, communication, persuasion, presentation, and writing skills • CRM, Contact Center or Customer Service Experience is highly desired • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution • Must be willing to work in a fast-paced startup environment with multiple responsibilities • Bachelor's degree or relevant professional experience • May include traveling for 30 to 50 percent of the time

🏖️ Benefits

• Kustomer offers an array of benefits including competitive salaries and stock options. • In the U.S. we offer 100% healthcare coverage. • 401K. • WiFi and Mobile reimbursement. • Generous vacation policy. • In the UK we also offer pension, supplemental health insurance and other perks.