Associate Director – Experience Design

🕒 2 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Lead design activities connecting insight, imagination, and execution for AI experiences • Lead user research to uncover pain points in the human-AI relationship • Create journey maps that clarify complex, multi-step agentic reasoning • Design dynamic interaction patterns handling AI latency, ambiguity, and error states • Facilitate co-creation workshops and usability tests • Collaborate with creative technologists and AI engineers • Design human-in-the-loop hand-off moments requiring human validation • Build transparency and trust into automated workflows • Advocate for accessibility, inclusive intelligence, and ethical design • Shape perspectives on agentic AI and human-centered design • Use clear storytelling to align stakeholders across discovery through delivery

🎯 Requirements

• UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects • Deep understanding of user-centered design, interaction design, and usability testing methods • Comfortable facilitating co-creation sessions and presenting to clients • Direct experience with AI, agentic AI/UX and data-driven design is preferred • A POV on how AI can drive human-centered design and co-creation • Experience with emerging AI assistants, including Figma Make, MiroAI, Adobe Firefly, and Lovable • Fluent in Figma or Sketch, or similar prototyping tools • Experience working with developers and product managers to translate research into delivery • Excellent communication skills in English

🏖️ Benefits

• Employee learning programs with access to industry learning and certifications, including Microsoft, Google, Amazon, Skillsoft, and many more • Company-wide volunteering and giving platform • Ability to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations • Workplace support and advice through Kyndryl Inclusion Networks • Well-being benefits supporting employees and their families • Flexible benefits offering choice and reflecting employee diversity • Fully remote work arrangement • Medical or religious accommodation for eligible employees regarding COVID-19 vaccination requirements