Delivery Manager

🕒 September 19

🏄 California – Remote

🏄 California – Remote

💵 $156.4k - $296.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Provide overall leadership and governance for Data Protection, Disaster Recovery, Backup & Recovery, and Cybersecurity Services • Lead the Disaster Recovery and resiliency program, including operational readiness, DR planning, testing/exercises, recovery capabilities, remediation, and executive governance • Oversee day-to-day service delivery and performance against contractual commitments, SLAs, security requirements, compliance obligations, and customer expectations • Establish customer governance with executive reviews, service performance, risks, issues, priorities, and improvement plans • Serve as the primary leadership point of contact for major incidents, escalations, service risks, and critical recovery events • Lead cross-functional technical and delivery teams across storage, backup, recovery, infrastructure, security, resiliency, and related service areas • Develop and manage budgets, forecasts, resource plans, utilization, and overall financial performance • Identify operational and delivery risks and ensure mitigation, ownership, and executive visibility • Drive continuous service improvement through problem management, process improvement, automation, standardization, and operational efficiency • Lead strategic projects and transformation initiatives improving resilience, recoverability, cybersecurity posture, and service quality • Partner with architecture, engineering, operations, security, and customer teams to introduce new capabilities and modernize existing services • Identify opportunities for automation, innovation, and new service capabilities • Develop customer executive relationships and act as a trusted advisor on resiliency, recovery, and service-delivery strategy • Lead and mentor a geographically distributed team of technical specialists

🎯 Requirements

• Strong experience leading large-scale infrastructure or managed-services delivery in a complex enterprise environment • Direct Disaster Recovery and resiliency experience, including DR planning, testing, recovery execution, governance, and continuous improvement • Experience with Data Protection, Backup & Recovery, storage, and infrastructure technologies • Working knowledge of cybersecurity operations, security controls, risk management, and regulatory/compliance requirements • Demonstrated experience managing customer relationships and executive-level governance • Strong program and project management capabilities with experience managing multiple concurrent initiatives • Experience managing financial performance, budgets, resource planning, and service-delivery commitments • Strong understanding of ITIL/service management disciplines, including incident, problem, change, and service-level management • Ability to lead geographically distributed, cross-functional technical teams • Strong communication, executive presentation, negotiation, and stakeholder-management skills • Proven ability to operate effectively during major incidents and high-pressure recovery situations • Experience supporting a large healthcare or highly regulated enterprise environment • Experience with enterprise DR, cyber recovery, backup and storage platforms • Experience driving automation, operational transformation, and continuous improvement • Relevant certifications in areas such as PMP, ITIL, Disaster Recovery/Business Continuity, cybersecurity, cloud, or infrastructure technologies

🏖️ Benefits

• Discretionary annual bonus program based on performance • Medical and dental coverage • Disability benefits • Retirement benefits • Paid leave • Paid time off • Employee learning programs and access to certifications, including Microsoft, Google, Amazon, and Skillsoft • Company-wide volunteering and giving platform • Professional development opportunities • Access to state-of-the-art resources • Employee support through Kyndryl Inclusion Networks