Senior Account Manager, Client Success

🕒 5 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $90k - $117k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Maintain and enhance client relationships with existing customers • Identify expansion and portfolio performance improvement opportunities • Accountable for client retention and satisfaction • Operate as a consultative partner to enterprise clients • Clear articulation of client goals to internal audiences • Proactive management of enterprise accounts • Collaborate cross-functionally to ensure successful service delivery • Demonstrate accountability with contractual obligations • Exhibit excellence and influence with stakeholders • Maintain internal reporting and documentation requirements in Salesforce • Successfully build and execute an annual retention plan • Lead training for other teams

🎯 Requirements

• Bachelors degree • 6 years experience managing complex health plan customers • Strong understanding of quality performance programs including HEDIS, Medicare Stars, NCQA • Experience using Salesforce tools such as Salesforce.com • Ability to prioritize and manage multiple tasks • Strong executive presence • Strong interpersonal skills • Analytical and problem-solving skills • Ad hoc travel as needed, up to 20% of the time

🏖️ Benefits

• Medical • Dental • Vision • Life • STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan