Service Operations Manager

Job not on LinkedIn

🕒 March 31

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Langate Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Langate Software is a leading provider of software development services, focusing on helping businesses of all sizes achieve digital transformation. With over 20 years of experience, Langate specializes in creating innovative and secure solutions for enterprises, particularly in the healthcare industry. Their offerings include custom software development, legacy system migration, cloud migration, and data analytics. Langate is renowned for building strong dedicated teams and delivering quality IT solutions that enhance security, scalability, and automation. The company also provides services in AI and AR/VR integrations, making it a versatile partner for enterprise-level software needs.

📋 Description

• Lead, manage and hold accountable the service team, fostering accountability, innovation, and collaboration. • Build and optimize service operations processes to enhance service delivery. • Facilitate weekly service team and daily stand-up meetings, ensuring clear communication and actionable follow-ups. • Develop project plans, assign resources and provide regular project status updates and efficiently manage resource allocation across the service pipeline. • Handle change orders and direct service change requests, ensuring seamless execution. • Ownership of documentation structure, SOP quality and adherence. • Ensure adherence to service desk processes in line with company policies. • Monitor and achieve service level objectives across all service incidents and requests. • Maintain regular communication with key third-party vendors, ensuring alignment with service objectives. • Conduct technology alignment reviews, providing insightful recommendations.

🎯 Requirements

• Excellent English communication skills • Strong technical background within Microsoft 365 and Azure Ecosystem • Proven leadership in service delivery management • Excellent communication and team management skills • Knowledge of current technology trends • Minimum of 5+ years working in IT MSP or similar IT Service Desk team • Minimum of 5+ years as Infrastructure IT Engineer (T2 or T3) or Team Lead • Minimum of 3+ years in IT Project Management • 1 or more of the following certifications or similar ITIL CAPM PMP Project + M365 or Azure Fundamentals

🏖️ Benefits

• Remote Work • Certifications and Training Program • Unlimited Time Off